ロイヤル ハイダウェイ プラヤカール オールインクルーシブ アダルツ オンリー リゾート(Royal Hideaway Playacar – Adults Only)

We loved the Royal Hideaway Playacar! Great food, excellent and friendly staff who went out of their way to make our stay even better, lovely quiet location - it is a "hideaway" indeed! We particularly enjoyed having a very extensive menu of Mexican food, including several dishes we have never seen in any of our more than 20 visits to various parts of Mexico! Mochas Gracias to all the staff and managers!

I don't want to be negative at all but, want to be transparent for other travelers weighing their options. This stay was not the 4 star resort experience I was expecting when I signed up for the place - food was.. okay, AC kind of worked, in room fridge was a touch colder than warm at best. That being said, the staff was, for the most part, very friendly and willing to help out with whatever we needed.

Dinner experience is outstanding. Quality of food is very good (for an all inclusive reaort thia is really outstanding). Service could be better (specially at lunch time or breakfast). It seems that there are a lot of new people and high standards training seems to be missing. This is unfortunate because this can attract negative vibes to the dining experience. Other than that it is a pretty good resort. My recomendation will be to increase communication between different teams. If you ask something to a staff member that cannot directly be handled by him the message will very likely not be transmited to the right person and whatever was requested will not be done (no follow up neither). This was the case when requested 4 times to the reception desk, housekeeping, maintenance staff, and one waiter at the restaurant if they could deliver the ******* VIP amenity to the sexond room we booked. They never delivered the sparkling wine bottle. Also same category rooms can be different. We had to change room the second day (first 2516 is really dark with no view, second room was the same but much better view and light located on the first floor). Overall it is a great experience and all staff is really friendly. We will probably come back next year, hoping that extensive training is provided to the new staff members.

Outdated but clean and beautiful. Staff was great. Entertainment activities were great. Tristan from the Entertainment team helped us a lot. He was amazing! Yunoel and Viri were amazing! Their games were fun. The restaurants were nice although not every dish we had was good. You need to make reservations for dinner well ahead of time. Our concierge, Stephanie, helped us with that. The NYE special and NY buffet were delicious. All servers were amazing! We were helped by Eduardo for poolside and beach food and drinks. He was nice, friendly, and always willing to help! All our other servers were polite and welcoming! Our experience at the RH was good because of the staff and their activities! The area is clean. The beach is beautiful. It does get busy though so going early is better to ensure you get a spot by the poolside. Shopping area right across the hotel. It’s a cute little subdivision area.

The property was amazing, the food was incredible, the staff was excellent. The only issue I had was we paid more money ($100 per night) for what we thought was an upgraded room with a better view. My parents saved $700 overall by getting the base room and their room and location was better than ours. We were on the ground floor staring at a bush. My recommendation to anyone booking a room is to not pay the extra charges and fees for the Royal view room. It certainly was not any better than my parents.

Stayed 6 nights. This place is clean, quiet, and met expectations. Pros: The beach was beautiful. The service and drinks were top-notch. The dive shop nearby was fantastic—I ended up doing four dives with them. The food was great and had plenty of variety. Opportunities: pool and hot tub hours were slightly limited (ending around 9pm). The excursions I booked through the concierge were just alright, nothing too special. While the facilities are clean, they are starting to show their age a bit.

I didnt like it. Poor dining, so so , just Mexican restaurant ok. Noisy. Noisy housekeeping. Noymt a good consierge. Bothersome having to book dinner.

DO NOT STAY HERE. And if you do, please keep a close eye on your belongings. We stayed for a week. After we checked out of the hotel and arrived home, someone from the hotel started using my boyfriend's debit card and stealing his money. And they are still doing it. We emailed the hotel and supposedly they are investigating. It's very disappointed that they don't have honest staff working here especially for the prices you pay. Another huge problem is that you have to make dinner reservations ahead of time, if not you are allowed to dine at their restaurants. The loungers at the pool are always taken by 8 am, I didn't realize this was a timeshare property so that explains why the hotel guests are treated like second class citizens. The doors slam every time someone next to your room leaves. This place is pretty however after the unfortunate incident of their employees stealing our money and the hotel not responding, I can't say anything good and don't recommend them. For the money they charge, you can find other places at cheaper rates. Very disappointing in the way they treat their hotel guests.

We stayed 3 nights over Thanksgiving. This resort is a time-share which would be fine if they treated guests the same as the time share guests. I would have liked to know that we would be treated differently as a non time share guest. Staff very focussed on "owners" rather than regular guest. Food was good however the drinks were a little sub par.