ルネッサンス ジョホールバルホテル(Renaissance Johor Bahru Hotel)

Had my most Ridiculous stay at Renaissance ever. We always stay in their suite but we haven’t been back since pandemic…. Checked in & saw a note with 2 lil jars of cookies we thought it’s the hotel welcoming us back to stay after so long. But who knows it’s actually meant for someone else & da jars are opened with some cookies missing.!? We told the front office abt it & they claimed it’s because they swapped the rooms?! But then when I told them that the jars were not sealed they were opened! Then they changed by saying the guest had alrdy checked out this morning!?! So did the housekeeping even clean up our suite room properly??? I doubt so. On the other hand, when I chance upon their front office manager, Evan, who was supposed to email me, but failed to do so. I told him I was waiting for his email & his attitude was totally non chalant. He just pretended to look thru my booking for awhile & then DID NOT give us any answer…. I mean no wonder the whole front office team is lead astray. Totally not the Marriott standard at all!

the hotel is very prestigious and very clean.the atmosphere of the hotel is very quiet and it was like a dream we can stay here.The rooms are spacious and comfortable. are also the main reason for choosing this hotel.

Best Break1st and accomandation

Luxury Hotel with amazing amenities that supports the price tag that it comes with. Breakfast buffet had quality with its own spread of choices also. Good for stays that favours and needs comfort to backpacking!

Nice spacious room, high floor but didn't like the noisy street view outside. Courteous staff.

Friendly front desk gave early check in, located very near Sunday night market and many restaurant and shops within walking distance. Breakfast variety is good. There’s sauna too.

Staff Kana provide us tip top service. Give us the best impression during checking in. N all other staff are great too. Excellent staff plays a very important role to service industries.

Wonderful room & service. Only wished i could stay a little longer. Lounge was quite dirty and small though. Location is good, always like the food around it. Parking is safe with security checking all the cars before enter.

location near to permas jaya. outside hotel is the pasar malam but mostly chinese vendors, few malay vendors. hotel is great, friendly front desk 👍 enjoyed my stay there, also received welcome choc in the room haha tip top 5 star hotel. breakfast buffet was great too nice variety. would come back again