グランド ホテル ポモリエ(Grand Hotel Pomorie)

Disappointed of the Spa zone: overcrowded, Steam Bath out of order, infrared bath was not working properly...too cool, Salt room- out of order too... Please, take care about the mildew in bathroom...Lighting in bathrobe looks like home made, lamp is blinking and an electricity noice can be heard...doesn't seem to be safe. Dust over phoneset and furniture, dirty drain in bathroom- full of hairs; spots over the lamp next to tyle bed; broken tiles at the balcony; Room is spacious, breakfast: wide variety of quality products, vegan corner. Dinner îs basic, but its okay. Waiters were very kind.

nice hotel . very good spa . the breakfast was excellent . i highly recommend this hotel.

in die Jahre gekommen,Betten unbequem, Frühstück für ein angebliches 5*(3* wäre angemessen) Sterne Hotel unwürdig, warme Speisen(Eier,Ham,Würstchen,etc.) alles kalt, Brotauswahl 1x,etc. Um einen frischen Ostsaft oder guten Kaffee zubekommen, muss man sich an die Bar zu überteuerten Preisen selbst holen. einmal und nie wieder in dieses Hotel.

Персоналу не хватает приветливости. Завтраки , шведский стол , очень простые для отеля 5 звёзд.

The hotel is big, but it has not been renovated for a long time. Many things are old, rusty. The robes are not replaced, and they are also rather shabby looking. The water in the pools is dirty and in the winter season they are not enough. And past the various facilities, you step into water, which is wiped quite rarely. The lifeguard is the person who distributes the towels in the spa. You pay in advance for the hotel upon arrival. Only the food is nice and varied and they have chefs who prepare pasta and roast meat on site.

First night room should not have been checked in. TV, phone, AC did not work. Arm on chair broke. Next day phone replaced and tv replaced smallest TV in any hotel. I’m here for two weeks :( one more thing, the safe is too small for our laptops. The website says five stars but the quality is not there. I expected more. Still have not heard back from the GM. I would think the Front Desk Manager would have compensated our first night stay of 10 night but she did not. The people are very nice and I don’t blame them. I think it’s a training issue. Our room was not up to standards for a one star hotel. Nice view though……

Great spa, great rooms, but lousy service. We stayed 3 nights and every night our drinks, ordered at the beginning of the meal, were served at the end of it. There is simply not enough staff to handle the high number of guests

The very poor quality of the description of the hotel! Terrible customer service, rude reception people, not clean enough, incompetent staff and reception, very disappointed, average food, truly not recommended, they are 2 stars hotel not 5! Excellent spa which has been the only good thing in the hotel Don’t book whose hotel is a scam

False advertising that this is a 5 star hotel. More like a 2 star hotel by North American standards. The hotel is in such disrepair- wallpaper peeling in the hallways, lamp shades broken in the bed room, stained carpet, pillows that appear to be from the Soviet era. The worst thing about it is that the staff don’t care - when I requested different pillows I was told they would be replaced with exactly the same thing. Sure, in the distance you can see the Black Sea, but it’s far from being on the beach (you have to cross a road and parking lot.).