ホテル & ビストロ 63(Hotel 63)

I booked an apartment at a 4-star hotel on **********. When we arrived at the location, surprise, the hotel only had 2 stars and the room we were offered was a standard room and by no means the apartment we paid for. The staff was very rude. It was a big spike.

The room was infested, the fridge was moldy

Nice , quiet and economic hotel opposite Ice-hockey stadium and Aqua-park is just 3 min by walk. Room was very clean and staff very friendly. The breakfast was really good. I really enjoyed there.

Positive: rooms are clean, staff is friendly, bathrooms are nice Negative: this is definitely not 3.5* hotel as listed on *******. In fact on the door, it says it's a 2 star hotel. As a 2* hotel it's really nice. But for a 3.5* hotel it's very disappointing: there is no elevator (rooms are on the second and third floor), and carrying suitcases up is no fun. There is no coffee maker or water kettle in the rooms. There is a water kettle at the reception on the first floor, but making a coffee in the morning is a quite an ordeal. And finally, the pictures show rooms better equipped with furniture that the actual state: sofa, coffee table with 2 chairs (on the picture) vs coffee table with 1 armchair (reality). Conclusion: * rating should be fixed on *******. Description of the hotel should warn that there is no elevator.