The Shelter , Port Blair

I booked it via MMT(when it comes to support, they are useless too) My flight to Port Blair got cancelled 14hrs prior to checkin time of this hotel. I requested refund via MMT by attaching proofs of flight cancellation msg. They again asked me the same and I shared via mail. Then they said that hotelier denied the refund. After calling Roy(The Shelter) for 15 days, finally he picked up and said there is policy that they don’t refund in any case (it was not mentioned on MMT) & shamelessly refused refund. It was condition out of anyones control. Just by saying it’s our policy, they are refusing refund. How can you even refuse refund when the it’s due to weather condition that too when flight is cancelled. Nothing more than CHOR. If you book here, God Bless Your hard earned money.