カスカディアホテル(Cascadia Hotel)

We stayed here for Carnival week and arrived Thursday and did not receive any house keeping until we checked out a week later. Room was cheap for Carnival but understandably so. Front desk staff and breakfast staff were friendly and helpful. Felt safe in location but it isn't a walkable area and need to get transportation to anywhere in Port of Spain. No phone in room. No safe, which is essential. Bathroom very dated with bathtub painted with latex white paint so was peeling off during showers. Water pressure in shower good. Property and rooms need renovations and upgrades. Would not stay again.

Front desk staff was very unwelcoming, seemed annoyed to help customers. Rooms are old, dingy and dirty.

I was very disappointed, went to use the pool for the day and was told to leave because of food, you can only bring food if you have a party of 15+ and if u don't they have the audacity to ask you if you want to pay the price of 15+ people, please make it clear whether you are allowed to bring your own meal or not, because you can't allow it one day allow not it the other day, please update site, the hotel does not look that new, lots of stuff is old/broken and for just to persons to stay one night is not $163 its $600 and up, just a bad experience overall, it will be the last time I go there

On Sunday March 26 2023, my family and I, a party of six adults and one child, 5 years. We previously made reservations and were allotted the time, 12-2 pm. It was our first time visiting this hotel nestled in the hills of St Ann’s Parish. On arrival, I was quite taken aback by the crowd. However, we were promptly seated, and went to the service area where we were apportioned our food by the server based on our selection., of which there was quite a variety of local cuisine , from breakfast items to lunch items.There was also a live omelet station and some fruit. We found out afterwards that there was another station on the opposite side of the room where corn soup, cucumber/ pineapple chow , pancakes and basically the same menu as the original station. The corn soup was excellent. All in all, it was a very pleasant experience. The food was enjoyed by all . I want to specially mention Michele , the lady who met us at the front desk as throughout the time, she periodically came and checked to see that all was well with us. She was not only very friendly and helpful, but professional. I think for the price 99$ ttd+ tax , it was a reasonable amount of food items provided.

CONS The place is run down. Bathrooms: have water damage in the walls and ceiling, mold smell, tubs have white paint that smells of chemicals when you run the shower. NO hot water available, only cold water showers. Hallways and beds: strong mold. No disinfection of rooms (only "recalled bacteria infested Fabuloso used)" and "fogging"). Full room renovations required. No outlet in bathroom, forget using a hairdryer or curling iron. No complimentary shampoo, condition or lotion. Lucky if you get a bar of soap, toilet paper or bottled water. Overcharged for stay at this location- go elsewhere. This location is a health and safety hazard. PROS Food was good, in the breakfast area. Manager at breakfast was the best staff on site! (Ravi) Staff in breakfast and Lannyapp was nice. Frontline housekeeping and front desk staff was friendly. Accounting back office female was very helpful.

MEJORAR VARIEDAD EN EL DESAYUNO, LO MISMO SIEMPRE

The friendliness and helpfulness of the staff was unparalleled. Great gym and pool also

I was in a state of panic when I initially got booked at the Cascadia, since I have not read any recent reviews about quarantining at the hotel and the reviews from a couple of years back were not very gratifying. So, I decided to take my chances and sacrifice myself for the sake of mankind. Upon arrival, I was greeted by reception, instructions about my 7 nights of quarantine were then relayed and my meal preferences noted. The phone in my room was not functional, so my primary form of communication to the front desk was via WhatsApp, which worked seamlessly. Pros: The rooms were clean, comfortable, and extremely spacious, with a decent size balcony that you would appreciate since you are not allowed to leave the room at any time. If you are lucky to get a room facing the front of the hotel, you’ll be able to see visitors in the car park. I think these rooms also provide a better view than the ones located at the back. Room amenities are very basic, cable TV and a refrigerator. WiFi is good, no issues with signal or speed on the 2nd floor where I stayed. The food is of excellent quality, with a nice mix of local cuisine, breakfast, lunch, and dinner all delivered to your room at the designated times. The staff was amazing, they went over and beyond to help make your stay as comfortable as possible. I had no snacks since I arrived straight from the airport, they were kind enough to out and purchase some snacks at the nearby mini-mart as per my request. If I needed anything additional or had any query, I just shoot a message to Ravi and it was all taken care of. Cons: Although comfortable enough, the room furnishings were noticeably aging, the closets, mattress, woodwork, carpet, and areas of the bathroom could all do with an upgrade. With that being said, I think there is ongoing work at the hotel, as I saw balcony railings being repainted. So maybe upgrading the rooms are also part of their plans. There were no options for choice of meals, it’s basically whatever you told them upon arrival, “I eat anything except beef and have no allergies”, that’s what they work with. It would be nice to have the option to choose between 2 or 3 different meals for lunch and dinner or have at least one healthy option available. Perhaps it was possible to have something different, but I never tried making that request. To summarize, It’s not Hyatt or Hilton, so don’t come here with that expectation. But if you want great individualized service, a comfortable and spacious room, with the option to go out and get some fresh mountain air from the privacy of your balcony, then the Cascadia Hotel is perfect.