グランド ホテル エクセルシオール ポート ロイヤル(Grand Hotel Excelsior Port Royal)

The location and some of the staff are amazing. The break fast was poor but bar staff and reception were great… it needs improvements just small ones like the breakfast and service and that alone could make someone’s experience here even better

Stay was so good we extended it. Superb views. Our room was spacious, comfortable and awesome outlook. Great for families that want to spend time together. Met a mother and daughter who had been there a month and were unhappy to leave. Any little ******* are nothing compared to the overall experience. I have seen the plans for this hotel and when they come to full fruition, this place will be hard to beat. No wonder James Bond was filmed here twice. We will definitely be staying again.

Throughout my stay in Room 302, I wondered if I was in the same hotel that others had reviewed, as I did not experience most of the negatives. I enjoyed a hot shower every night, with decent water pressure. The breakfast was delicious and filling. I arrived several hours early and was immediately given a room, which was icy cold from the air conditioner. I did try out the on-site restaurant and ordered the Grand Vegetable Delight, which was very tasty. Since I had been backpacking throughout the Caribbean, this hotel was more than adequate for a comfortable stay. It certainly is not as clean or grand as a five star hotel. Save yourself $25 dollars and take bus #98 to the hotel from the airport for only 0.65 cents. The bus stops directly in front of the hotel.

Room has nice air conditioning and always smelt really good. However, the shower faucet broke off in the tub and the overhead shower was inoperable. Nice and friendly staff, beautiful scenery and breakfast was top notch!!!

Probably the best hotel in downtown Kingston. Full service with a restaurant, cafe and pool bar. There are a day's worth of museums within walking distance, but if you're staying more than one night, you will probably want a car. Parking is available in the hotel's garage for an additional daily fee.

The property was ok and not noisy but the bed needs replacement. I fell in a hole on the bed and after investigating the rafters on the bed was all bundled together. I adjusted them and then started to feel the spring in the bed itself.

TV did not have signal. Not enough lighting in the room. Hot water took a very long time to come on. Staff not trained in taking restaurant orders or sorting the billing. Breakfast was late when I had to leave for a scheduled flight. Some of this is Jamaica as often staff seemed to be very laid back in terns of being time or attentive. But glad for some AC after being in lots of humidity when more in the outback. Its an OK hotel. Just not up to US standards but it may be the best you can get near the Kingston Airport.

AC worked intermittently. First room was not clean so we were moved. Second room was clean. Beautiful view, complimentary breakfast was ok but American food only. Meats were cold most mornings!

Staff was kind and friendly. Rooms were clean and up to standard. Very close to the airport as well, 8/10 stay.