ホテル アルガルベ カジノ

Positives Excellent location with everything on your doorstep. Beautiful pool and garden areas, spectacular beach views, and great facilities. Staff were very friendly, especially around the pool. Food at breakfast and dinner was good, and evening live music was a nice touch. Negatives Our room had an ant infestation, so we had to switch; moved from the 5th floor to the 1st, where noisy neighbours at 1:30am meant a complaint to reception. On half-board, the dinner buffet only runs Tuesdays and Thursdays; other nights it’s a limited menu, with the full menu at extra cost (food was still good). Restaurant service was chaotic for a couple of nights; slow service , billing issues, wrong orders - though staff apologised and things improved by the end. Reception also didn’t explain key facilities at check-in, like beach lounge chairs or needing a ticket for pool towels. Overall We had a good holiday and would return, but would stick to breakfast only next time and try the local restaurants instead

Nice location, friendly staff and great breakfast. Everything’s perfect!

Great property, right beside the sea with beautiful views even on breakfast, helpful service, free parking

Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile  “deal” was for one guest in room.  Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese.  The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts.  He appeared unkempt with s dirty shirt and was unshaven .  His attitude was aggressive and disrespectful in the extreme.  We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors.  This was patently a lie as the initial receptionist told me that the hotel was not fully booked. While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot.  She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan.  She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around.  Other staff around the property didn’t seem overly friendly to guests as well. It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue. Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces.  Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice. I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.

Overpriced and dated premises, located near the beach though. The room was small, but clean. The staff should get better client service training and skills.

Impressive hotel with amazing views over the ocean. Large room with very comfortable beds. Breakfast was amazing,huge selection! Within walking distance of lots of bars,restaurants etc. and a few steps away from bus stop. Happy to recommend.

Excellent hotel and service. The view from the hotel of the sea and the beach is fantastic. We enjoyed a beautiful sunset from the hotel room. However, the room and the facilities are quite dated and showing it's age.

Beautiful hotel, excellent foods, great location, will come back.

Great hotel great stuff and amezing view