エンバシー スイーツ バイ ヒルトン ポートランド エアポート(Embassy Suites by Hilton Portland Airport)

There was a winter storm going on and the manager was making sure people were being fed and comfortable. However, the evening staff for the reception in the lobby was not so accommodating. The bar tender was down right rude and impatient. There was minimal staff due to the weather. All the rest of the staff was friendly except the evening reception bar tender .

Great place to stay for an overnight with early morning flight. Great staff. They were understaffed due to weather issues but took great care of us.

Service in the restaurant was awful. Steak was warm but potatoes and grilled tomato was stone cold!

Every thing was really alright. We think the bed was not made properly. The bottom sheet was correct, but then was the blanket and a top sheet on top of that. I have never slept with the blanket next to me. Just wanted you to be aware.

We’ve stayed here many yrs ago and enjoy the managers reception a great way to meet people that are also traveling. Ease of proximity to Pdx is also a key factor with shuttle service. Front reception very friendly with check in. Thank you

Recently stayed and overall was pleased with our stay. There were renovations going on which led to some areas in the promenade to be closed off, but didnt really bother us. The restaurant was amazing and has to be the biggest draw to return. The rooms were clean and comfortable so we were able to get the rest we needed.

Checking in late at night on Christmas Eve, the desk clerk wasn't very friendly. Probably not happy that she was working. But other than that, it was a very nice hotel at a reasonable price. The breakfast the next day was over the top! So much food and so many choices. Will definitely stay here again.

The experience was substandard. The fourth floor of this property has no ice machine. I had to go to the 5th floor. The veneer on the bathroom door is peeling off. I was in the middle of taking a shower when I noticed instead of a hair conditioner, they replaced it with hand lotion in the shower. I called the front desk and told them that we need conditioner because we have people who are going to start waking up to shower... I was told that I had to wait till 8 o’clock until housekeeping came in; completely unacceptable.! I went downstairs and talked to the front desk myself and they sent maintenance to come and fix room services issues.! The vanity sink was not properly set up. The wet bar only had two glasses... I paid a lot of money to stay here for several days and it was a disaster. I will probably get a.” we’ll try harder.“ message but what good will that do? A complete refund would be a lot better...

The room was great. The waterfall could be heard 4 floors up with the door closed although faintly. The reception staff was mediocre.