ホテルからの返信: Dear Guest,Thank you for sharing your feedback.We are pleased to hear that you appreciated our convenient location, with many of Prague's main attractions within walking distance.We also appreciate your comments regarding the noise in the surrounding area during the evening. As our hotel is located in the heart of the city, guests can enjoy easy access to numerous restaurants, bars, and entertainment venues. While this lively atmosphere is part of the area's charm, we understand that it may not suit everyone and can occasionally result in higher noise levels.Thank you again for your review. We value your feedback and hope to welcome you back to Prague in the future.Kind regards,Customer Care Department
ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our excellent location in the heart of Prague and that your triple room provided a comfortable stay. It's great to know that the connecting rooms and comfortable beds met your expectations.We also appreciate your comments regarding breakfast and the reception area. Guest feedback helps us identify areas where we can continue to improve our services and facilities.Regarding the evening noise, our central location offers easy access to many of Prague's attractions, restaurants, and nightlife venues. While this vibrant atmosphere is appreciated by many visitors, we understand that it may occasionally result in higher noise levels.Thank you again for your balanced review. We are pleased that you had an overall positive experience, and we hope to welcome you back on your next visit to Prague.Kind regards,Customer Care Department
ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback.We are sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the size and appearance of the room, and we regret that it did not match the impression you had based on the photos and description.Our property is located in a historic building, and while we strive to maintain its unique character, we understand that individual preferences regarding style and furnishings may vary.We are pleased that you appreciated our convenient location in the heart of Prague. However, we are sorry that you did not feel the overall experience reflected the value you expected.Thank you again for your honest feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Customer Care Department
ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our central location and found our staff helpful and friendly. Your kind words are greatly appreciated and will be shared with the team.We also appreciate your comments regarding the building and the absence of an elevator. As our property is located in a historic building, certain architectural features have been preserved, which unfortunately means that an elevator is not available. We understand that this may be inconvenient for some guests, and we always do our best to assist with luggage whenever needed.Thank you again for your review. We hope to have the pleasure of welcoming you back in the future.Kind regards,Customer Care Department
ホテルからの返信: お客様、この度は貴重なご意見をお寄せいただき、誠にありがとうございます。広々としたバスルーム、ロビー、バーエリアにご満足いただけたとのこと、大変嬉しく存じます。しかしながら、各エリアとエレベーターのご案内につきまして、ご不便をおかけしてしまい、誠に申し訳ございません。お客様に誤解を招くようなことは決してございませんので、ご予約時にご提供いただいた情報が不明確であった場合は、重ねてお詫び申し上げます。お客様のご意見はチームに共有し、今後はより正確で透明性のある説明を心がけてまいります。貴重なご意見に感謝申し上げます。また、より良い環境で再び当ホテルをご利用いただける機会を心よりお待ちしております。カスタマーケア部 Adrez Living
ホテルからの返信: お客様、この度はご意見をお寄せいただき、誠にありがとうございます。当ホテルは中心部に位置し、旧市街や公共交通機関へのアクセスも良好です。また、夜間の騒音についてご指摘いただき、大変嬉しく思います。市内中心部では、混雑する場合がございますので、お客様のご意見は今後のご旅行計画の参考とさせていただきます。次回プラハにお越しの際は、ぜひまたお越しください。どうぞよろしくお願いいたします。カスタマーケア部 Adrez Living
ホテルからの返信: Dear Guest,Thank you very much for your detailed review and for choosing to spend part of your honeymoon with us.First of all, congratulations on your marriage! We were delighted to be a small part of such a special occasion and are pleased that you enjoyed the complimentary wine and chocolate almonds prepared for your arrival.It is wonderful to hear that you appreciated our central location, just steps from Old Town Square and Prague's famous Astronomical Clock, as well as the convenience of the nearby shops. We are also glad that our team could assist with luggage storage and help make your stay more comfortable.Thank you as well for sharing your observations regarding the breakfast, room lighting, and the wooden beams. As our property is located in a historic building, some rooms feature original architectural elements that add character, though we understand they may require extra care for taller guests.We truly appreciate your balanced feedback and are delighted to know that you enjoyed your stay overall. It was our pleasure to host you during such a memorable trip, and we hope to welcome you back to Prague again in the future.Kind regards,Customer Care Department
ホテルからの返信: お客様各位、この度は貴重なご意見をお寄せいただき、誠にありがとうございます。素晴らしい立地、お荷物お預かりサービス、そして高層階の防音設備にご満足いただけたとのこと、大変嬉しく存じます。チェックイン時間、ハウスキーピングの騒音、そして客室のご利用に関してご不便をおかけしましたことをお詫び申し上げます。いただいたご意見はスタッフ一同と共有し、サービスの向上に努め、今後お客様に快適なご滞在をご提供できるよう努めてまいります。貴重なご意見に感謝申し上げます。またのお越しを心よりお待ちしております。カスタマーケア部 Adrez Living
ホテルからの返信: お客様、この度はご滞在に関する詳細なレビューをご投稿いただき、誠にありがとうございます。当初のお部屋の取り違えがあったにもかかわらず、スタッフが迅速に対応し、無料の朝食を含むアップグレードされたご滞在を楽しんでいただけたとのこと、大変嬉しく思っております。スタッフ、客室の清潔さ、歴史的中心部の絶好のロケーション、そしてWi-Fiとプラハを徒歩で散策する際の利便性について、温かいお言葉をいただき、感謝申し上げます。歩行者専用ゾーンと駐車場に関する貴重なご意見は、今後ご宿泊されるお客様の参考とさせていただきます。また、家具、換気、お部屋のレイアウトに関する貴重なご意見も大変貴重です。お客様のご意見は、今後の改善に役立て、より良いご滞在をご提供できるよう、スタッフ一同で共有させていただきます。お客様とご家族をお迎えできたことを大変嬉しく思います。次回プラハにお越しの際は、ぜひまたお越しください。どうぞよろしくお願いいたします。カスタマーケア部 Adrez Living
ホテルからの返信: お客様、ご意見ありがとうございます。当ホテルの素晴らしいロケーション、広々としたお部屋、美しい街の景色をお楽しみいただけたとのこと、大変嬉しく思います。シャワーのサイズについてご理解いただき、お客様のご意見を参考にして、ゲストの体験を向上してまいります。またのお越しをお待ちしております。どうぞよろしくお願いいたします。カスタマーケアチーム Adrez Living
ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you enjoyed your stay and found our hotel to be a good value. At the same time, we are sorry to learn that our service felt somewhat cold during your visit. Providing warm and welcoming hospitality is very important to us, and we appreciate your honest comments as they help us improve.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards,Customer Care Department