ハイライナー プラザ ホテル & カンファレンス センター(Highliner Hotel)

The renovated rooms are an improvement but they're not worth what they're charging. The hotel is still a bit run down, and seems to be in a sketchy area. The available parking is small and a mud pit when wet. The bed was not comfortable, mattress was an old spring style and hard. The balcony is a cement box with paint chipping and no outdoor furniture. The fridge made a loud humming sound that didn't go away. Would not stay again.

Dirty-Toilet, bath/shower, towels, floors and bed were all dirty. Toilet clearly hasn’t been cleaned, large spills on the floor that hadn’t been mopped up, shower curtain was dirty, hair and old soap scum all through the shower, white towels were stained, bed look like it was just remade as the sheets were all wrinkled. The bathroom wall was damaged and the bathroom outlet didn’t work. The tub has a large soft spot that felt like you were going to fall through. The front desk staff were easy to check in with and when the elevator quit working they were instantly on having it repaired. The rooms are a little more modern but the cleaning was terrible.

It was great and convenient for a night. They were working on a section outside my given hotel room, so a bit notice and messy. But everything else was great.

Outside the building is kinda sketchy but the staff are AMAZING. Very friendly and professional.

What a disappointment very noisy all night very hot in room no air conditioning got a fan so it cooled of a bit pricing not worth. it also rates are different as we did see a reservation at @123.00 we paid $188.00 they told it was different site. Could not upgrade us as we booked through *******. No Parking but on the street. Not secure.

Where do I even start, first night I hand washed our 7th floor/room with Lysol wipes because it was so dirty and we had a 5 year old child with us. That night as I was falling asleep suddenly a mouse popped out from under the bed, hysterically I called the front desk, the male at the front was super kind and tried to make things better with placing me on the the same floor but different room to which I replied if there is a mouse in my room on this floor there is going to be more! He let me know of a “newer suite” on the 10th for. We had a 4 night booking and ended up leaving earlier than expected and going to the Crest. Front desk wouldn’t reimburse for the one night because they “accommodated an upgraded suite”. Although that upgraded suite still showed signs of mouse droppings in the main hallway (curtained area) of the 10th floor. I was unable to relax throughout the stay in fear of seeing another mouse! The “newer updated” room still wasn’t newer, the shower curtain had a yellow stain on it, and the sink had dish stains that I scrubbed out. All in all it was an extremely stressful stay, I have photos to prove it as well.

Found the room lacking. I booked for three people, but towels only supplied for two. No fan or air conditioning, had to leave the balcony door open. Being on the seventh floor, it was too warm. There was an underlying smell, that was poorly masked by the cleaner used. Only planned a one night stay as we were continuing our travel the next morning very early.

The area was pretty unsafe at night. We were there 3 nights and made sure we were back to the hotel for 6.00pm