QC テルメ グランド ホテル バーニ ヌオヴィ(QC Terme Grand Hotel Bagni Nuovi)

2nd stay at the hotel, last time was 2 years ago. The hotel is beyond beautiful, the aperetivo is the most fun twist and the pools/spa/sauna are beyond imagine. The breakfast was super rich - however, no options at all for vegan individuals. Everything is pastries, yogurt, cheese, eggs and meat. The only vegan thing was a basket of fruit - but no vegetables. When we did ask the waitress for some, she said the kitchen could fix us a salad for an additional fee. Really unfortunate, as everything else was perfect.

One of my all time favourite hotels. It is a unique property with grand architecture of the 1830’s when it was built and majestic views. The pools are delightful, food excellent and the service was superb. I stayed 7 nights and enjoyed it all.

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

Everything was perfect, the room was big and clean, bathroom all new. The spa facilities were very clear and open until late (10pm)

Wonderful experience

My husband had stayed at this hotel with his family a few times pre covid and said it was nice. Good spa and nice food - not super luxury but still nice and worth a visit. Unfortunately it seems that the hotel has gone down hill: - The spa is far too crowded and impossible to enjoy no matter what time of day you go - there is no bar or snack options open until 5pm each day! Forget having a nice afternoon drink… - the lunch is absolutely horrendous, not even in a 3 star hotel would you expect to serve such food in Italy. - all the food seems poor quality and not premium - dinner is average. If you pick a pasta that is a safer option. The main courses were not nice at all - they refused to serve me hot chocolate when I tried to order it at lunch or dinner - it was only allowed at breakfast. Didn’t make sense. Unfortunately we won’t be returning.

Amazing experience, very helpful team, beautiful views.

Echoing previous reviews this once marvellous hotel is descending rapidly in all areas Food awful Facilities overcrowded It has gone from a must stay to a don’t stay It’s expensive and unpleasant No air conditioning Managers were called for none arrived Stay away is my verdict

Great