I stayed at this pleasant motel near Provincetown in 2018 and gave it a 5-star review. This time, however, the hotel charged me for a week’s stay (just under $1300) on the credit card I presented at check-in and the card I had used earlier this year for the deposit. When I called the front desk, I was told that the hotel had not charged both credit cards. However, I verified with the credit card companies and with ******* that the the charges were made by Cape Colony Inn, not *******.
I relayed this information to ******* on my check-in review, resulting in an angry call from the manager referring to my “negative review on *******” and reiterating that the hotel had not charged both credit cards. No apology or offer to investigate was made. While I understand that unintentional mistakes can be made, the response from Cape Colony management cast a pall on my time in Provincetown, and I will not return to this motel.
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