Me and my partner have just returned from a long weekend stay and we were beyond excited for our trip. We had booked a private pool room as it was our anniversary and we thought that it would be a nice touch for us. When we checked in, we were given our room number and shown to our room. Once me and my partner stepped outside onto the terrace, we noticed that we had been given a sharing pool room and not the private pool room that we had booked. I went down by myself to speak to the man on reception to explain that we were not in the room we had booked and being an ex travel agent and someone who is currently working for a huge holiday company, I knew that this was not correct. The man on reception said to me that there was nothing he could do about it and insisted that the room we had been given, the sharing pool room, was more expensive and therefore better. When I returned to the room, I searched up both rooms on the website to find out that both rooms were in fact the same price and I was a little frustrated with the way the man had spoken to me. Me and my partner then went back to reception and when I was asking the man questions, he was answering them but looking at my boyfriend and not me, the person who was speaking, which both of us found extremely rude. The man could not say why we weren’t given the correct room and why we could not have this room that we had booked. He did however tell us to return to reception the following morning to discuss it then, which we did. The lady we spoke to the following morning was wonderful, she explained to us that it was an error on their end and that someone had been given our room by accident. She apologised profusely and gave us a complimentary bottle of wine. We appreciated her honesty and although we weren’t happy with the room change and how we weren’t told prior to finding out ourselves, she did definitely make the situation better with her honesty. One thing I will mention about the sharing pool room is that the pool is not heated like the main pool during October. Having paid more money for this room than a standard room, you would hope that the pool would be treated the same as the main pool. The pool felt like it was as cold as ice and this meant that we rarely used the pool which was once again frustrating. On our final day, our flight home wasn’t until 11pm so we had booked a standard room as we had to check out of our original room at 12 and we wanted somewhere to put all of our belongings and somewhere to shower before the flight. The only thing we noticed about this room was that when we were showering, if you turned the water warmer, the pressure would get worse to the point that if you put the water fully onto hot, the water would quite literally just trickle out. Im not sure if this was an issue with just this room or all of the standard rooms and although it didn’t bother us too much as we were only there for one day, it may have if we were there for longer. Things to note about
良い
80レビュー