Great hotel, very slightly out of the way but great value and customer service.
翻訳
ホテルからの返信: Dear Mr. Busco,Thank you for your kind words! We're glad to hear you enjoyed your stay and found great value in it. We really appreciate you highlighting our customer service. We hope to welcome you back soon!Cordially,Manuel LealGeneral Manager
ゲスト
アーバンルーム ツーダブル
宿泊時期: 2025年11月
ファミリー
17件の口コミ
10/10
とても素晴らしい
投稿日: 2026年1月4日
Отличный отель. Хорошая шумоизоляция. Отличное питание. Нам повысили категорию номера.
翻訳
ホテルからの返信: Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay, appreciated the excellent soundproofing, and enjoyed our dining options. We are also pleased that we could offer you an upgraded room to enhance your experience.Your kind words mean a lot to our team, and we look forward to welcoming you back on your next visit.Warm regards,Manuel Leal General Manager
ゲスト
アーバンジュニアスイートツインダブル
宿泊時期: 2024年5月
出張
17件の口コミ
10/10
とても素晴らしい
投稿日: 2024年8月11日
Excelente servicio y excelentes instalaciones. El personal es excelente
翻訳
ホテルからの返信: Muchas gracias por sus amables palabras.Nos alegra saber que encontró el servicio y las instalaciones a la altura de sus expectativas. Es un verdadero placer para nosotros recibir comentarios positivos sobre nuestro equipo y nuestras instalaciones.Agradecemos su reconocimiento y esperamos tener el honor de recibirle nuevamente en el futuro en Banyan Tree Puebla.Saludos cordiales,
ホテルからの返信: Dear guest, Thank you for your kind review! We are glad to hear that you found our hotel's atmosphere comfortable and enjoyed our spacious rooms and rooftop pool with its stunning views. We are also pleased to hear that our staff was helpful in assisting you with your itinerary, saving you time and making your trip more enjoyable. We hope to have the opportunity to host you again in the future in our Sanctuary for the Senses. Best regards,Manuel Leal Managing Director.
ゲスト
アーバンルーム キング
宿泊時期: 2023年7月
代理予約
4件の口コミ
10/10
とても素晴らしい
投稿日: 2023年10月19日
地理位置優越,房間舒適
翻訳
ホテルからの返信: Dear Guest, Thank you for your positive feedback! We are thrilled to hear that you enjoyed our prime location and comfortable rooms. We strive to provide our guests with an exceptional experience and we are glad to know that we succeeded in meeting your expectations. We hope to welcome you back soon!Cordially,Manuel Leal,Managing Director