ホテル・スター・エクスプレス・プエブラ(Hotel Star Express Puebla)

I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.

The breakfast was Great!

The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through *******.

clean

Was fast and friendly service! Breakfast was delicious!

Tiene muy buena relación calidad- precio. Hotel con habitaciones aseadas amplias y acorde a mi solicitud ya que viajaba con persona de la tercera edad, contaba con enseres especiales en el baño que facilitaron su adaptabilidad. Tiene guardia de seguridad que vigila tu auto. Se ubica muy cerca de la central de autobuses CAPU siendo estratégico para desplaz****. El desayuno excelente. Volvería a hospedarme. Disfruta de Puebla porque: ¡La VIDA...es un VIAJE!

En la segunda noche me percaté que las sábanas estaban manchadas y lo reporté a administración, sin embargo no se solucionó el problema ya que el empleado dijo que las sábanas diario las traían de lavandería y aunque vio las manchas y le tomó foto no solucionó. No vuelvo a ese hotel.

Buena ubicación frente a la tapo, pero la limpieza no era muy buena el mantenimiento era bajo el baño no funcionaba, la red wifi no era estable y a la habitación le hacían falta almohadas y cobijas, la caja fuerte no funcionó mala atención a los huéspedes se les solicito almohadas y cobijas y nunca atendieron a la solicitud

El hotel estuvo bien, bonito y comodo Solo las tollas olian raro. Lo demas todo bien