Wonderful hotel! Beautiful architecture. It’s a hotel dedicated to wellness, and they do a great job. My husband stayed there couple months ago and had a wonderful yoga session with Karen Lozano, the session was so great that he decided to bring his group of friends to have the same experience. Unfortunately they didn’t have the number of rooms to accommodate us all; but we were still able to organize a class with Karen (sound healing) and it was amazing!!! The rooms are beautiful, super comfortable, and they offer free aromatherapy. The restaurant has a wonderful variety of healthy choices. My only recommendation is that they should let the guest know about their free classes at check in, I found out too late that I had that option.
Perfect for the price. Like an Ibis actually. Small rooms like in Tokyo and very clean. Nice view to Angelopolis Mall. Breakfast included. Only issue is the noise . Not soundproof at all. Shower had a good pressure. Hot water good. Air conditioning directly into your direction. Big issue: only CNN (eeewww) but you aren’t here to watch tb anyway.Glad it was empty this weekend as you can’t sleep when you get other guests next to your room. It’s obviously not the Hilton but fulfills its purpose. Walmart Express next door.
This big hotel sprawls over several acres on what I take to be the outskirts of Peubla. (It's relatively near the VW factory, if that's relevant for anyone.) It's on a busy main street but someone watches over comings and goings from a little gatehouse. There's a Starbucks across the road but you take your life in your hands trying to get across. (Seriously, don't!) Public areas, rooms and grounds all seemed well cared for. Staff were friendly and helpful everywhere. My room was clean and well-maintained, although I struggled to get it warm enough as I couldn't figure out the controls on the remote. (Nights were chilly when I stayed.) The gym/fitness center was clean and is well-equipped, although lacking in cups for the drinking water. It is a long walk from the main lobby area. My one gripe is food quality. I had dinner in the main restaurant once and it was disappointing. That's despite ordering Pollo Con Mole, which I thought was a local dish. Breakfast was better with a wide range of choices. Don't forget to request strong coffee rather than the warm brown water served by default.
CCarlo MEl día martes 20 de junio 2023, llegue al hotel al rededor de las 9pm , mi familiar tenia la otra llave y no se encontraba cerca del hotel , yo quería cambiarme de ropa y no me quisieron dar una llave extra para abrir la habitación ,la excusa de ellos fue que ”solo daban una llave y no podían darme otra”, bien pudiendo resolver el problema con solo ir a abrirme la habitación o alguna otra solución, sabiendo que tienen registro de nuestra reservación , por lo que tuve que ir lejos todo mugroso, sudado y oloroso a encontrarme con mi familiar que estaba en un lugar fino (como el hotel Isabel ) para que me diera la llave y así poder cambiarme. Solo hasta ese momento perdiendo el tiempo gracias a cierto empleada y cansado pude cambiar. Deben darles capacitación o un curso de sensibilización, calidad y para tratar mejor sus huéspedes y resolver de manera eficiente algún inconveniente se les presente y mas con detalles tan sencillos como el que me pasó Ningún pretexto es válido para ese de tipo de tratos De ahí en fuera todo excelente, muchas gracias ! atentamente : hnos. Méndez
My wife & I will return to this hotel on our next trip to Puebla. I can’t think of any negative thing to say about El Sueño. The rooms were nicely appointed, the A/C worked & was quiet & the bathroom was large with plenty of hot water. We had a Jr. Suite & the friend traveling with us was in a Standard + room. Both were large & comfortable. Breakfast was included & was from a very complete menu. I think there are some restrictions on ordering from the menu for the simpler rooms. The staff was outstanding & all who had roles which required interactions with guests spoke English. Everyone made us feel welcome. There is also bar & a terrace & food is served throughout the day & early evening. The hotel is only a few blocks from the zocalo & the area appears very safe. In summary, you won’t be disappointed staying here.
ゲゲストCada hotel y habitaciones tiene sus conceptos, aunque puede ser agradable, a mi no me gusto tener el lavamanos fuera del baño, ya que se encontraba junto a la puerta de acceso al cuarto, el balo es pequeño y en la reservación mencionaba cama queen y tuve matrimonial.
Se filtran mucho los ruidos del exterior, mi habitación era planta baja y todo lo que sucedía en recepción se escuchaba
DDrew VThe staff is great. Interior rooms on courtyard are quiet and nice; exterior rooms with balconies on the street are terribly noisy-- above bus lines and a bus stop; rooms I saw had NO soundproofing. Coffee service is ”spotty” and may not be available when the staff say it will be. The breakfast room opens onto the streets of bus routes and is extra noisy. A half a block away at the Milo hotel, you'll find a quiet restaurant.