I like the location of this hotel as i have stayed here in the past but this time the lobby bar was not open till later in the evening and some days the buffet was closed for lunch no option for a later check out and the service was not up to par.as well as in the past and the drinks were mediocre at best
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Christina Louise
2024年1月11日
staff were helpful at the resort, but can not get in contact through phone for help before or after.
Did not like that there were bed bugs, and no fridge in rooms
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Kathleen
2024年1月10日
It was more like 2 stars at most.
Updated photos shown are very old photos!!
Beachfront only. No beach as it’s public.
Rooms are very outdated.
Feels like I was lied too!!!
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james
2024年1月8日
I got checked in. The room had standing water in the bathroom. Mold and mildew stains on the wall. And a receptacle with no cover. I told the front desk about the problems. And that my girlfriend was pregnant and I did not want her around mildew and mold. They said all that they could look at was the standing water. And they never did. I had to put down towels to soak it up the whole trip. You're welcome for.my labor vamar vallarta. I went to the buffet. When the hostess finally stopped talking to her friend that had stopped by. She took me to a table. Passed Many clean tables along the water to one that clearly had water from the marina splashed on it. She tried to sit me there. I sat at another. She didn't tell me anything about the buffet. Or bring me silverware. I managed to find some.spoons by the soup. The food was terrible. I never saw the hostess or anyone else again.
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Emily
2024年1月6日
Needs to be cleaner and staff struggled with requests. Ran out of cribs the first night for my baby and no hot water for two of the days. The food was decent but a lot to be improved.
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Aydee
2024年1月4日
The food was honestly the worst I’ve had in all resort I’ve ever stayed at. The employees did not let inform me on how the reservations work for the restaurant at this location, (you have to book from 7am-9am the day of for limited restaurant at their 2 restaurants) and to top it off we did not have working water for 2 days !!!!!! Meaning no showers !!!! And they didn’t even bother to try and make it right with us ! I would never book here again , respectfully
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Verified traveler
2023年12月30日
Original room had noisy air conditioner, brocken faucet, and cockroaches. After dispute with management and relocation new room was fine.
Food was simple.
Drinks are ok.
Beach is good.
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Amir
2023年12月26日
This place is a joke, absolutely horrible. There’s just too many things wrong with this place that idk where to start
No fridge in the kitchen, also no plates glasses pot or anything
No wifi in the rooms
No room service
Noisy, smelly and cockroaches everywhere
Rude and careless staff
Horrible dinning with flys all over the food
They have no standard for being a resort but definitely charge for one
Stay away and don’t ruin your vacation like I did
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Rafael
2023年12月24日
Very nice staff, terrible installation, no WiFi except in the lobby, very basic room, old and poorly maintained, sockets not working, shower in poor condition old and in poor condition in general, price quality very disappointing