ロス アルコス スイーツ(Los Arcos Suites)

It was a nice hotel. There was a problem with my door but they fixed it really quickly. The receptionists were super friendly and always on hand to help.

Very close to beach, pier and many restaurants. Staff was ver friendly. Breakfast was excellent.

We enjoyed our stay at this quiet place in the hub of the Romantic Zone! Especially, I wish to express my gratitude to the housekeepers who made our space, so clean and inviting!

Los Arcos Suites is perfect for a quiet get away, and has all the tools to suit a longer stay. Kitchenette was functional and well kept. There is no food or drink service on site, and you cannot use the other resorts pools. Otherwise was a great stay.

The moment my partner and I entered the room/suite, I knew it was not going to be as advertised. The hotel is 4 stories high and no working elevator while we were there from 20 December to 3 January. My partner is waiting for knee surgery so climbing stairs was not acceptable. The hotel staff offered a room on the first floor after the second day. The elevator has not worked for several weeks before our visit. The floor in the bathroom floods when you have a shower and our bathroom had an added feature of mold and mildew. We had this verified by the hotel manager. The television and Wi-Fi were sporadic. Don't give them your business!

The customer service from Gervacio was excellent. He welcomed us and provided the right environment for our stay.

The staff were very helpful and friendly and the all inclusive was a excellent. The property is rather tired with old furniture, which wasn't very comfortable, but was always kept very clean. My biggest disappointment was the Wi-Fi. At times it was like dial-up or didn't work at all. That said we would stay at the property again.

The location is perfecto! Near so many excellent eateries, cafes and nightlife. And just 1 block from the beach! The suite was cleaned sufficiently, friendly staff, easy check-in/checkout. If I HAD to express a con, it would be the rooms need updating for a more modern decor. But it was clean and no bugs or mildewy smell you’d sometimes find in many tropical/beachside properties elsewhere.

Hotel is so rundown my door would barely close and would rub and scrape the framing every time I opened it. If it weren’t for the staff I would stay elsewhere. The staff is awesome.