Our room had a kitchenette without a refrigerator. There was pealing plaster on the balcony, the tub surround was missing tile, no smoke detectors, outlet with wires hanging out of it on the floor, etc.
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Julie
2024年3月9日
Really unfriendly at the front desk which definitely wasn’t pleasant. They were rude and unaccommodating because we booked with *******. The rest of the staff are friendly but the check in/check out experience was poor.
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Kirk
2024年3月8日
Would not stay here again! When we arrived they gave us 2 bottles of water then told us to make sure we keep them we would need to refill the bottles at the water bottle stations. Asked for more water and the front desk told us No! Then we went to make reservations at their restaurants and was told they are all booked for every night we were they so never did get to eat at a restaurant there besides the buffet. Stayed 3 nights and was told we could only eat once at one of their restaurants that were all fully booked ! So much for all inclusive? Ya I know it wasn’t the most expensive all inclusive but have stayed at several others for the same price with better food, service and location. Oh ya and they would only change my US dollars between the hours of 9-5 so couldn’t break $100 for a taxi ride I wanted to take at 5:30 . Front desk service ******
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Adam
2024年3月7日
Great staff......friendly and helpful. Very clean property.
Rooms are getting a little old.....but are still very clean !
Pool is excellent and the beach is at your doorstep !
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Elise
2024年3月7日
Staff were very good. Lineups for buffet meals to service 3 combined establishments were long. The breakfast buffet was ackward trying to get toast and drinks. Meat dishes seemed overcooked as they were likely left overs from previous meals. Was much better when we stayed there 6 years ago. Lineups to check in were ridiculous too and moved very slow. That needs to work better as I saw several people upset with the waits… the lineups for ala carts bookings were just as bad.
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Carlos
2024年3月6日
Too much noise, you could hear traffic passing by all day and all night, people talking in the hall could be heard inside the room loudly. Many unfriendly staff,
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Candace
2024年3月6日
New management, hotel went massively downhill, I actually think they borderline hate their international customers now.
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Lizbeth
2024年3月5日
They didn’t have dinner reservations available. Buffets had small variety . Staff rude had to pay extra to park one block away .
当施設はインテルナシオナル・リセンシアド・グスターボ・ディアス・オルダス空港から車で12kmと、便利な立地です。付近には、The light of the worldやPaddle Zone、Outdoor Adventure by Vallarta Adventuresなど、プエルト・バヤルタの多くの観光名所があります。