GHL Hotel Lago Titicaca

Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.

Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho

Matilde is wonderful with a very pleasant personalty a beautiful soul. She is also very efficient, anticipates your needs and everyone in our group felt the same way. She is an exceptional employee!! Give her a raise!!😊

We were part of a reputed Tour company, which had selected this hotel. Our experience with this hotel was superb, excellent service, clean , highly professional, luxurious, natural hot springs with different temp pools, beyond expectation, great location ( Lake Tititaka), sunset terrace, lake view rooms, morning sunrise....all the praise will be understatement of this superb hotel.

From check-in to checkout we were absolutely spoiled and well-cared for. The hotel was immaculate, the room was top-notch as were the hotel restaurant and The entire staff exceeded our expectations by going above and beyond to make our experience truly special. Milagros at the front desk added a delightful surprise upon our arrival, setting the tone for our stay. Everyone we encountered took the time to answer any questions with courtesy and patience.  I simply cannot sing their praises enough. Thank you once again!

Merci à Cesar et Oswaldo pour leur formidable accueil. Une parenthèse confortable et reposante très appréciable durant notre voyage. Vue exceptionnelle sur le lac, calme apaisant, détente et balade au milieu des lamas en bordure de lac. Literie très confortable, propreté impeccable, service extra et petit déjeuner varié et copieux. Une très bonne adresse !

Hôtel pour tourisme de masse Infrastructure vieillissante . Isolation thermique et sonore déplorable Le spa et salle de sport fermée mais on vous le signale qu a l’arrivée . Restauration et qualité des mets déplorables ! On commande un plat il y en a plus idem pour le vin On réserve une table on vous en donne une autre etc… Que de mauvaises expériences Pas digne d’un 5 étoiles! Seule la vue est magnifique

I do not like leaving negative comments. But this hotel does not qualify for the 5 stars shown on the hotel plaque nor is it the 4-star hotel as listed by our travel agency. It is a 3-star facility and not even at the top of this rank... The lounge and bar are nice and well-kept. The restaurant food is ok but not spectacular. The lake view is nice though not from every room. The rooms seem to have been waiting for major renovation for years and years... We arrived with the PeruRail train from Cusco - together with about 10 other couples, just like us most of them individual travelers. The front desk could not cope with this "rush" and room assignment took some time. Our "prime sunset room" was small and unpretentious, i.e. plain, old-fashioned style, worn furniture, a bathroom with a scratched door, a tub with a plastic curtain (reminding me of cheap US chain hotels in the 80ies) that did not prevent the flooding of floor and toilet seat when taking a shower. There was a stain on the linen. And we had a problem with the room temperature. The display on the wall showed 27°C and we tried in vain to switch the temperature to 18°C for the night. When contacting the reception desk we were told that the rooms had no A/C but heating only. Their advice was to open the big panorama window... "Don't worry. There is no insects at Puno." We opened it during our absence for dinner but had to close it for the night. And the temperature was still high... To be fair I would like to add that the staff was nice. But the hotel itself was a real disappointment. I wonder how they got so many top evaluations in December 2023 from people who had never before evaluated any other hotel...

The place is very spacious and tidy, are good and comfortable, the staff that attended us were very helpful at all times and were always attentive to our needs. The hotel is located in a really privileged area of the city where it is away from the chaos of downtown and has wonderful views of the sunrise and sunset, we had a nice experience at the bonfire at sunset, we definitely recommend this place to stay