リベルタドール ラゴ チチカカ プーノ(GHL Hotel Lago Titicaca)

Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.

Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho

マティルデはとても楽しい性格と美しい魂を持った素晴らしい人です。彼女はまた、非常に効率的で、あなたのニーズを先取りしており、私たちのグループの誰もが同じように感じました。彼女は優秀な社員です!!彼女に給料を上げてください!!😊

私たちはこのホテルを選んだ有名なツアー会社の一員でした。このホテルでの私たちの経験は素晴らしく、優れたサービス、清潔、高度にプロフェッショナルで、豪華で、さまざまな温度プールを備えた天然温泉、予想を超え、素晴らしいロケーション（ティティタカ湖）、サンセットテラス、湖の見える部屋、朝の日の出...すべてでした。この素晴らしいホテルに対する賞賛は控えめに言っても過言ではないでしょう。

チェックインからチェックアウトまで、私たちは本当に甘やかされ、よく世話されました。ホテルは清潔で、部屋はホテルのレストランと同様に一流でした。スタッフ全員が私たちの期待を上回って、私たちの経験を本当に特別なものにするために期待を上回りました。フロントデスクのミラグロスは、私たちの到着時に楽しいサプライズを追加し、私たちの滞在の雰囲気を整えました。私たちが出会った人は皆、時間をかけてどんな質問にも丁寧かつ忍耐強く答えてくれました。私は彼らをいくら褒めても足りません。改めてありがとうございます！

素晴らしい歓迎をしてくれたセザールとオズワルドに感謝します。快適でリラックスした休暇は、旅行中に非常に感謝されました。湖の素晴らしい眺め、心地よい静けさ、リラクゼーション、そして湖沿いのラマの間の散歩。非常に快適な寝具、申し分のない清潔さ、素晴らしいサービス、種類豊富で豊富な朝食。とても良いアドレスです !

大衆観光客向けのホテル 老朽化したインフラ残念な断熱性と遮音性 スパとジムは閉鎖されていますが、到着するまでお知らせします。残念なケータリングと食事の品質！私たちは料理を注文しましたが、それ以上のものがあります、ワインも同じです テーブルを予約しました、別のものを差し上げます、などなど… 悪い経験がたくさんあります 5つ星の価値はありません！景色だけが素晴らしい

I do not like leaving negative comments. But this hotel does not qualify for the 5 stars shown on the hotel plaque nor is it the 4-star hotel as listed by our travel agency. It is a 3-star facility and not even at the top of this rank... The lounge and bar are nice and well-kept. The restaurant food is ok but not spectacular. The lake view is nice though not from every room. The rooms seem to have been waiting for major renovation for years and years... We arrived with the PeruRail train from Cusco - together with about 10 other couples, just like us most of them individual travelers. The front desk could not cope with this "rush" and room assignment took some time. Our "prime sunset room" was small and unpretentious, i.e. plain, old-fashioned style, worn furniture, a bathroom with a scratched door, a tub with a plastic curtain (reminding me of cheap US chain hotels in the 80ies) that did not prevent the flooding of floor and toilet seat when taking a shower. There was a stain on the linen. And we had a problem with the room temperature. The display on the wall showed 27°C and we tried in vain to switch the temperature to 18°C for the night. When contacting the reception desk we were told that the rooms had no A/C but heating only. Their advice was to open the big panorama window... "Don't worry. There is no insects at Puno." We opened it during our absence for dinner but had to close it for the night. And the temperature was still high... To be fair I would like to add that the staff was nice. But the hotel itself was a real disappointment. I wonder how they got so many top evaluations in December 2023 from people who had never before evaluated any other hotel...

The first thing to be said about this hotel is that no person with any capacity for judgment can consider it a five-star establishment. All the criticisms I have for this hotel would be far less severe if they didn't pretend to be something they are not. The hotel is a concrete structure reminiscent of 1970s Soviet Union buildings, and it urgently needs renovations to modernize. At first glance, the rooms seem quite decent, but then various problems become embarrassingly obvious for a place pretending to be a five-star. The windows are clearly fifty years old, and with their Soviet aesthetic, they even manage to mar the only beautiful aspect of the hotel, which is the view. In my room, the bathroom was so old that opening the door caused the entire ceiling to tremble. Perhaps the most disconcerting thing about this hotel is that the cardboard ceilings and walls let all the noises from the bathrooms in adjacent rooms be heard. In what five-star hotel must one endure hearing when the neighbor starts their shower, when the person upstairs flushes the toilet, or even in the middle of the night when someone uses the bathroom? The common areas are also quite old. One of the heavily advertised benefits was the hot tub, which unfortunately cannot comfortably accommodate more than three people, for a hotel that clearly hosts more than a hundred guests per night. The reception staff, despite their kindness, showed basic gaps in communicating in English. All in all, as mentioned before, one can manage quite well in this hotel, but only if imagining it as a three-star. When it claims the comfort and infrastructure of a five-star, what is offered is embarrassing.