When we arrived at The Atlantico hotel we asked to see the room because the neighborhood and the hotel were very rundown and we had concerns. When we went to see the room, it was dirty, lived out, the bathroom light didn’t work and the mirror was falling apart. There was a bug on the bed and there were stains everywhere. We went back down immediately and told the receptionist that we didn’t want to stay. He said too bad, there’s nothing I can do, you have stepped into the room and we will charge you for 3 nights. We asked for a manager and he said there wasn’t one but would call. We waited 29 mins and no help. We told him again that the pictures did not at all reflect the conditions of the hotel. He said he couldn’t help. We asked why he would charge for 3 nights. He again said that's policy and because you stepped in the room. We were in the room for 10 mins looking only. We decided to leave and find a new hotel as it was getting late fast.
自動翻訳