ラズリ ホテル マルサ アラム(Lazuli Hotel, Marsa Alam)

A nigh**are, avoid at all cost This was by far the worse experience we had at an Egyptian hotel - and we have been to a fair few including several along the Red Sea coast. They discriminate based on nationality, food is appalling, staff and management will do anything to get money out of you. We checked out after 2 days and they refused to refund the remaining part despite acknowledging their failures. In essence, apologising for discriminating is good enough and we should feel good about it! Absolutely appalling, the manager - Mohammed - is equally delusional as he feels to be respected because he us the manager and speaks 5 languages. Bizarre behaviour and we did not feel safe. Do yourself a favour and look around on forums for the negative reviews, you will see a trend. I cannot understand how guests can rate this hotel as good - again just do your due diligence and you will see why you cannot rely on these supposedly good reviews.

Beautiful new hotel with very friendly and welcoming staff. The room had lovely views over the garden and pool towards the sea and was spacious with an excellent bathroom. The quality of the food was good and quite varied, only the bread at breakfast was not always fresh. There was a great and very active entertainment team. The room cleaner did a excellent job and was very friendly and helpful. The bartender/waiter of the lobby during the day was also excellent. Finally a word of thanks to the lifeguards and their chief. As soon as it was at all possible, there was assistance with going into the sea, even in less favorable conditions.

It was great. Nothing wrong except for the sea most of the days the waves were very high and red flag was there except for the last 2 days. Thanks for everyone working there for the good hospitality and overwhelmed trea**ent especially Mr. Tamer Radwan. Thank you it won't be the last time to visit this real luxury hotel

Quality Room service is a mess

Il cibo è un po’ monotono e non particolarmente buono. Le camere sono molto spaziose e purtroppo l’aria condizionata ci mette parecchio a raffreddare la stanza. Il Resto molto positivo soprattutto il personale