Worst hotel I have ever stayed in. The staff are rude, obnoxious and incompetent- only capable of providing hospitality to Arab and Russian guests. There are so many things that I can highlight that was awful about my stay, but here are a few: - they do not respond to messages or emails so I couldn’t arrange for an early check in prior - had to ask for early check in when we arrived. Paid a few to only wait in the hot, dark lobby with our baby for over an hour, and eventually go to an unclean room - staff in poolside bar poured a bit of syrup in and told me to make my own mocktail (included in the all inclusive), but when my husband went few minutes later, they happily made the drinks for him - staff at pasta station ignored me and served 2 white men who came after me- clear discrimination - reception staff look miserable and are generally slow Only staff that is good in this place is the person who provides the towels - lovely person who clearly knows how to work in the hospitality sector. Would I recommend anyone stay here because of the price they offer? Never. Do yourself a favour and pay a little bit extra to get proper service and actually enjoy your holiday. As a frequent traveller l, I have yet to come across a worse ‘4 star’ hotel.
自動翻訳