Service should improve
The room is tastefully decorated, just like the pictures. We enjoyed the warm bath after the day's activities and the location is decent about 20-35min away from downtown and other outdoor attractions and at the doorstep of Huangteng Gorge.
However, at this price range the service must be improved on.
- The room wasn't cleaned once during our 3 night stay. My partner had to go find the owner to get fresh towels and toilet paper as the room wasn't furnished with a full roll upon our arrival.
- Enjoying the view came at a loss of privacy as our neighbors had to pass our main window to enter their room. Window 'stickers' should be installed where the guest can see out, but no one can see in with a note to inform the guest of this.
- Food options are limited and there was no indication of when and if the hotel kitchen was open.
- The mattress was quite comfortable, but we only had two pillows and we're used to sleeping with two each.
- Sound insulation isn't very good, so ktv becomes disruptive late at night.
- The toilet is in direct eye line from the bed. I love my partner, but I don't need to see that. This section would benefit from a privacy screen of some sort.
- Our check in experience was a mess. We arrived early, but to our surprise there was no-one to help us. The cleaner ushered us in and out of our room until we finally got in touch with the owner.
Some minor things can also be impleted to create a lasting impression:
- Provide a list of places of interest, like outdoor activities, restaurants, coffee shops, spa's etc.
- Add hangers to the clothes rack so that it can be used.
- Get a textured rug so that dirt isn't easily visible. The current rug is stained quite badly.
- Provide fresh water daily and seasonal fruit upon arrival.
- Seating on the balcony would've been nice.
自動翻訳