Dino Skytracker
2023年12月28日
My reservation is staying for 2 nights, at the first night with terrible experience. (1. Assigned wrong a smoking floor which I had requested non smoking rooms and I had awake by smelling cigarette smoking at early morning 0630.)(2. Air Con malfunction with heat wind with 26 degrees whole night and the outside temperature is just 12 degrees. I have to turn off the air con to stop fresh air during the night.) (3. Shower water is suppling unstable water temperatures.)(4. TV is not working)(5. WiFi cannot be connected)(6. Gym open at 14:00-22:00 which might be satisfying the customer regular exercise in morning)
But the next day, room changed and all services are satisfied. The hotel manager even open the gym for me in advance.
Overall I am happy the management did very well with complain handling and recovery.
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