ホテル ユニバーセル(Hotel Universel)

La chambre et la piscine au top

Your staff was amazing. Your facilities require attention. Certain parts of the wear and tear on the hotel are unsafe. Especially the pool area.

Well located, near Laval University. Really appreciated the indoor pool especially in the winter time and access directly to Boston Pizza Restaurant.

Piscine overloader… compté 43 personnes dans un endroit qui peut en contenir 12… Pas d’ascenseur Claquage de porte une bonne partie de la nuit

Nice room. And location. Awesome coffee shop right next door. Easy ride to old Quebec City. Could not turn off bathroom fan, I think it’s running 24/7.

A lot of dust on the table and phone in the room. Not the right sheet size for the bed, only a few chairs around the pool (7 or 8). Good service but we won’t come back there.

Good value, not most up to date room. If you need a safe place to crash, don’t want to overspend, good value. Couch was broken, and so was alarm clock. Restroom in good working condition. Beds were comfortable enough.

I thought I reserved a room at the Hotel Universel as we see the title about. Instead when I got there I was sent back outside and a few buildings down to a small building that belongs to the hotel. I thought I was going to have access to the pool but yes if wanted to go back out with my coat and walk over to the main hotel. Meanwhile I got a room in the basement of this unit with all the fans working all night to ventilate the air as the explained to me at checkout

It was not very clean. Nice location for the room but the spa was cold and it was the reason for our choice with this hotel.. we got charged 40$ more than the amount agreed and approved.