ホテル ユニバーセル(Hotel Universel)

La chambre et la piscine au top

I found the staff friendly and helpful. My room was clean and comfortable, but things were certainly dated. The wallpaper was separated and starting to peel. They must be doing renovations in the hallway, as there were several wires exposed, but not unsafe. It was nice that the hotel was attached to a Boston Pizza. This made it very convenient for supper.

We booked our stay based on the pictures on *******. It looked pretty nice and clean rooms but just walking in the hall the smell was horrible. We then walked in our room and the smell was even worst. Did smell like cigarettes and trash. There was mold all over the bathroom tiles and on the room ceiling. Then we opened the blinds and there was homeless there and their trash all over. All this in front of our room window on the first floor. Never experienced something like that and as it was March break there was nothing available anywhere ! Will NEVER go back there in my whole life.

Alot of towel clutters in the pool area lighting is dark i side the room Lack of complementary drinks like water or coffee at least But have to commend the staff very approact

Your staff was amazing. Your facilities require attention. Certain parts of the wear and tear on the hotel are unsafe. Especially the pool area.

Well located, near Laval University. Really appreciated the indoor pool especially in the winter time and access directly to Boston Pizza Restaurant.

Piscine overloader… compté 43 personnes dans un endroit qui peut en contenir 12… Pas d’ascenseur Claquage de porte une bonne partie de la nuit

Nice room. And location. Awesome coffee shop right next door. Easy ride to old Quebec City. Could not turn off bathroom fan, I think it’s running 24/7.

A lot of dust on the table and phone in the room. Not the right sheet size for the bed, only a few chairs around the pool (7 or 8). Good service but we won’t come back there.