ラ カサ デ ラ マルケサ(La Casa de la Marquesa)

big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.

The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.

Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.

The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help

Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!

Some of the worst service I may have ever had. They overcharged me and then told me they had actually charged some other guest on their credit card. We paid over $300 USD for a suite and when we arrived the jacuzzi was filthy. Then they tell us that there's an event and it's going to be loud - until 3 am. It's 11 pm now and the building is rattling. On top of that they make it seem like they're doing you a favour by letting you stay here. oh and the TV doesn't work.

First time in Queretaro, traveled with family, the hotel was beautiful, clean, staff very friendly, the hotel is in the middle of everything, easy to walk to several parks, churches. We loved our stay at La Casa de la Marquesa, Highly recommend.

Great location, and service was very good.

The place is charming, friendly, and accommodating staff. I was surprised by the number of stairs we climbed to get to our room. The bathroom had several steps and you needed to be careful. The huge bathtub was difficult to get into without slipping.