ホテル ペンション ボニファズ

I love the location because allows us to participate and enjoy the ambient of the central park, been part of the Xelas history is also amazing, unfortunately some of the front desk employees are a little bit hesitant to help/accomodate the needs of the guest, breakfast buffet will be awesome, but overall good experience!

The son of the founder lives on the property and loves to mingle with the guests! He is a wonderful 91 year full of history!

Hotel is classic older property that is well maintained, attractive and well located next to the central plaza. However, it is unheated so that in the colder months the rooms are cold. We were able to switch from an unheated room to one that had a small electric heater which helped. The included breakfast is very good.

A pleasant hotel Needs upgrading but generally a good hotel within the city. Location was excellent and the breakfast was good. We stayed at a busy time but staff were very accomadating

The staff didn’t have my reservation when I got there—they acted surprised. When I got to my room it was clean and I was amazed at how hot the water was. I loved the square nearby. At night you can hear all the people yelling in the street and it was hard to sleep. I also used the do not disturb door hanger and they ignored it—I had wet clothes hanging from getting rained on and they put them to the side on a chair, which was really obnoxious because I was trying to dry them. I got food from the restaurant and it was disappointing. Top reason I picked it was for safety, but probably not needed, Xela felt safe. They do close the doors at night and have to ring you in so that was a nice feature. Service was ok, everything seemed to be off a bit or slow—I asked for help with bags upon check out and I ended up carrying them myself because they took so long. They mentioned in room massages—which is a local woman comes to your room; I got a massage and she was good, but just a normal massage, no deep tissue or anything. She was very prompt and nice and after traveling for hours and doing the Pacaya volcano it was very much needed.

The staff and clients were friendly, greeting regularly. Breakfast was good with their preparations and variations. Be sure to bring your tickets submitted for you upon checking in when showing up for meals.