ブレントウッド スイーツ(Brentwood Suites)

ホテルはアクセス可能です。数日間滞在しました。コーヒーや水などの基本的な必需品は揃っています。このホテルからの予約は簡単です。

ブレントウッド スイーツでの素晴らしい滞在でした。対面授業の後で子供たちがリラックスできるように夜を過ごす場所が必要でした。翌日も渋滞で遅刻しない最高の立地です。場所は素晴らしく、ホテルのスタッフは礼儀正しく、朝食ビュッフェの食べ物の種類も豊富で、部屋は清潔です。おそらく、次の一晩もここにまた泊まりたいと思うでしょう！

場所は良いです。サービスは素晴らしかったです。ビュッフェ式朝食に満足しています。唯一の欠点は、バスルームに小さなゴキブリが見えたことです。

毎日新鮮なタオルと模様替え、迅速なサービス、丁寧なスタッフ！ 料金もリーズナブル。

Booked for friend, location is good as he always stay here for biz trip

Great location! I provided feedback to the hotel about insects in the room.

The hotel is really nice. However when we were eating breakfast, we found the staffs are selectively being friendlier with foreigners or people based on their appearance.

First of all, my flight was delayed by several hours (obviously beyond my control and wish) but upon arrival at this property in the evening, I was greeted very quickly by the receptionist with “oh, we are not going to refund the stay” even though I never ever thought of asking for any form of compensation. Of course, this hotel (as well as Trip.com) were so inflexible and did not allow any form of modification to the booking. In a way, I lost/wasted half a day of my reservation even though I tried my best and managed to inform them as soon as I arrived in the country. So I would say that their Service is horrible (1/5). Amenities provided were mediocre at best (so stingy with their bathroom supplies) and some parts of the room were dirty/dusty. I even found cockroaches crawling around the bed on my first and last days of stay. I did not make a big fuss out of it but this is surely something to note, as it speaks a lot about the property’s cleanliness! The only person I truly appreciated was the male waiter clad in white shirt who will greet me as I went for their breakfast buffet every morning (my trip was in mid-April 2022) — which by the way, the property was unwilling to give me a proper response of the said person’s name such that I can give my compliments and thanks to, when I wrote to them via email. On the final day of my stay, I extended my stay by about 6 hours (due to flight delay, again) at the price of half day’s stay (ridiculous, by the way). At about 5.30pm, I was rushing & running as fast as I can to get back to the hotel to check-out from the nearby mall when I was checking out — just because the freaking receptionist told my friend over the phone that the guest (me) cannot be late even by a minute or they will have to charge me for an extra day of stay. And this, by the way, was what they said when we called to plead for just a few more minutes of grace!!! Extremely distasteful service! Never ever coming back to such disgusting place and people again. Even for the Location being slightly above average, I would not recommend even including this property in your list for consideration. Also, definitely think twice before engaging Trip.com’s service - it is so bad. I will post this on Google and everywhere else possible so that everyone knows how none of the entities compensated me or even tried to assist me in salvaging my trip and ugly situation.

they didnt allow us to stay because my companion left her vaccination card which is not indicated to their email to bring one and requiring one. and also we are in alert level 1. such a waste of money to book at your hotel.