Pros:
This hotel is very accessible to Eastwood Mall and City Walk. Receptionist are very fast to answer my phone calls. Check out was a breeze - not sure because I checked out super early in the morning.
Cons:
Outdated hotel. Needs serious improvement. I arrived at around 1 pm and was told that the room is not ready until 2pm, they said they would call me but no phone calls were made and I was only able to go to my room at past 3pm. Some of the security guards are helpful, some are not. They didn’t even offer to help bring my luggage and stuff to my room which is at the 31st floor. The elevators are very slow and very narrow. The room was dirty and the beddings have stains. Also, the toilet seat has scratches. The blinds in the shower area was stuck and was damped in water. Towels are not soft, no bathrobes, room slippers are not usable. The windows were were very dirty. Sockets are loose. AC control is useless, the buttons are even damaged. The TV has a very low volume for cable channels.
I wish other hotels are as prime as its location.
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