メルキュール アラメダ キト(Mercure Alameda Quito)

Perfect location, good service Restaurants with high quality food Wifi works well

第一天入住時，對前台服務人員面對房間設施問題反映態度一般，而感到有點失望。第二天準備換個酒店，但是令人感到驚喜的是前台經理和當天的值班人員對我之前提到的酒店安排的接機費用反映迅速並給出解決方案，讓我改變了換酒店的想法，這些讓人印象深刻。

酒店相對比較老舊，但是房間非常大，很乾凈，床墊尤其舒服，第一次入住的房間被子一股歷經眾人的味道，第二次換了一個房間之後輩子很乾凈，唯一的不足大概就是雖然標註是準五星酒店，但是房間裏沒有抽紙。

房間很乾凈 服務態度好

I had a fantastic experience at this hotel! The staff was incredibly welcoming and attentive, making me feel right at home from the moment I walked in. The room was clean, spacious, and beautifully decorated, providing a comfortable and relaxing atmosphere

We were told a “hotel shuttle” would pick us up from the airport. We waited 2 hours after landing and a taxi showed up. When we got to Mercure we were told we had to pay for the “hotel shuttle”. This means we could’ve taken a regular cab and not waited 2 hours! We were supposed to get VIP status with our membership but there were no benefits honored. The hotel itself is clean, room is OK. No heat. There is no fridge in the room. WIFI connection is on/off. You get 1 towel per person and have to call every day for a 2nd towel. The menu and room service options are limited with nothing for vegans or vegetarians. Location is 45 minutes from historical center. There is not hotel shuttle. There is no concierge service. Staff will each give you different information. Do not honor late check out. Do not honor any VIP membership status.

I was blown away by this hotel! I was staying here for a tour and came a day early on my own. The price was phenomenal, the room was beautiful and spacious with a balcony and a lovely view, and the lobby was stunning. Pool had jets and an amazing view. Dinner and breakfast were good. Loved this hotel so much!

Excellent hotel for the money in Quito. Lovely rooms, nice rooftop hot tub. Excellent gym (although air con would be an advantage) and lovely sushi in the restaurant. The staff were lovely. You can leave bags in the storeroom and transfers and taxis are easily arranged and reliable.

The location of the hotel was great. Close to shops and restaurants. The rooms were not sound proof however so it was a little loud. Was also woken up at 2am to ask me if the smoke detecter in my room went off (it didn't)