ヒルトン ガーデン イン ラピッド シティ(Hilton Garden Inn Rapid City)

the room was not properly cleaned the hotel had very limited staff that seemed unable to help with problems or just poorly trained on customer service. At check out we were presented a bill and paid in full only to find out that the hotel billed or credit card almost double with out notifing us of the error in the bill. During Check out we even commented on the price difference and was told what we paid was correct. When called the person we spoke to blammed it on poorly trained staff

Very nice hotel to stay at. Restaurant and bar were nice and staff was pleasant. The only complaint was the bed was very uncomfortable and the sheets were old.

Did not get the complimentary upgrade for being a gold card member. They did not live upto the Hilton promise.

The staff were fantastic - front desk to restaurant staff were so friendly .

Love this property but Hilton has the worst pillows of any major hotel chain.

Staff was very accommodating. Liked bar and coffee area. Wished that there was a safe in the room.

Jacuzzi tub wasn't working. I told the front desk. They said it couldn't be fixed. They didn't offer me another room. They just kept telling me I got a really good deal from ********** and I should be happy with that.

I booked a single king bed room well in advance of the arrival date but was given a room with 2 Queen beds when I arrived. This has happened a number of times when I book a room at a Hilton through **********. The desk clerk confirmed that there were 25 available rooms, but all of them were double queen rooms. The clerk said it was **********’s fault for telling me there was a single king room available when there wasn’t. She the. Conceded that there were single king rooms available on the day I booked, but ********** booked it as any available room, which is why I got the room with two queens. I don’t know who is worse here, Hilton for giving my room to someone else, or Hotels for tolerating this activity with no recourse for me.

This was a fabulous property. We would definitely stay here again there’s a shuttle you could take into Sturgis for $40 per person round-trip. There is coffee in the lobby every morning the beds are comfortable and staff is very helpful and friendly. There’s a restaurant for breakfast and dinner if you don’t want to leave. And 2 miles from lots of shopping and restaurants.