エメラルド ビーチ リゾート & スパ(Emerald Beach Resort & Spa)

Worst Five star hotel I have ever stayed at. The staff at reception were rude and aggressive. The room stank of stale smoke, stayed in junior suite that contained nothing except a kettle, fridge and TV. No water, crockery or cutlery. Only saving grace was I was only staying for one night.

We are staying here on this visit and whilst the apartment is spacious, it could benefit from a refurbishment. Bar prices are high, food was relatively high compared to some nearby restaurants, but was nice. Pool area us great but evening entertainment can go on a but late. Ie last night went on past 2 am. A lot of restaurants/bars were closed when we arrived and many more have closed since. I wouldn’t come back to Ravda again at this time of year for this reason, better to go to Sunny Beach. Food in Ravda has been hit and miss, prices have pretty much matched UK prices since we were here last ( about 10 years) but the standard of food and service hasn’t improved to match. Bulgaria is still cheaper for some things but I don’t think it will be for much longer.

The pool was very cool and nice breakfast. And very friendly staff and nice beds. Slide at pool. Fun time. I would go back there because it’s a realy dun place to go have fun and jump into a pool.

BEST SPA AND MASSAGE EVER! As owners of an apartment at the Emerald, we have been visiting since the resort opened. While all the facilities are great and the pools keep the kids entertained for hours, it's the spa that has prompted me to write a review. I have just had the BEST MASSAGE EVER courtesy of BEHCHET. Last year I had a great massage from Behchet and this year's massage surpassed all previous massages. It was hands down the best massage ever. Small disappointment that the sky bar hasn't been open yet despite being told by reception that it would be open every night. Thank you Behchet for an amazing massage. You deserve a pay rise!

We stayed at this hotel in July this year. Completely disappointed, this is not a 5 star hotel. 1. The elevator does not work constantly - huge queues to get into the room (the hotel has 8 floors). You can wait 10 minutes. 2. To get to the beach, you have to walk 500 meters past an abandoned construction site along a dirty iron fence. The hotel does not have its own beach. The sea is dirty, everything is in algae. 3. There are 20 times fewer sun loungers by the pool than hotel guests. Free sunbed to find. 4. Tiles fell off on the stairs by the pool - this is unsafe. 5. At the pool, you need to constantly monitor your things; two towels were stolen from us. 6. Breakfast is poor. To get coffee, you have to stand in a huge line, like in a charity cafeteria, and they will give you a terrible drink from the machine in a PAPER (!) cup. And this is in a 5 star hotel!

Nice clean apartment bit small, meant for 3 people but as solo was ok Everything in either Russian or Bulgarian by the pool. Not bad but bit expensive for what is was. Swimming pools very nice. Not a bad experience

The worst hotel ever visit in my last 30 years! Avoid toxico-infections by staying away from the restaurant. The service from the stuff is not just a rude but can beat you if you complain. Never-ever think to visit if you are respect yourself.

I would not recommend this place to anyone. Ever. I will start by saying the attitude of the hotel staff is completely out of order. The receptionist I spoke with was in no way helpful and was extremely rude. A revolting first impression to the hotel. The spa facilities are an absolute disgrace. The swimming pool was dirty, the sauna and steam room area had a smell of wet dog/dog pee. To use the swimming pool you must purchase a 5 leva swimming cap at the entrance (in an all inclusive?? Unheard of) otherwise you will not be permitted inside. The hotel room had hair everywhere from previous guests, spider webs and spiders in room corners, the shower had mould all around the bathtub and all over the walls. The shower plug was not working so the shower water was not draining. The kitchen in the room was filthy and full of dust, the kitchen appliances were non-existent. Of course, seeing all this, we went down to complain and the response of the staff was inexcusable and unacceptable. I have travelled to many places and stayed in many hotels and never have I encountered such arrogant and ignorant behaviour from hotel staff. I would not want anyone to encounter the awful experience I had in this hotel. Truly disgusting, both the hotel itself and the hotel staff in it.

Disgusting place. Terrible noise all night from the rooftop bar. Three nights in a row, my child wakes up every five minutes crying. One of the two beds in the room was half disassembled. the furniture in the bathroom is in poor condition.