ザ バーゴイン ホテル(The Burgoyne)

What a brilliant hotel and staff. One of the best experienced ever had as a hotelier myself. Simon the GM personally greated and show around. Jorgia and courtney was excellent looking after the evening meal. Well done to the excellent team!

This hotel must have one of the most beautiful views of any hotel in the north of England, all the windows look out across the village of Reeth and the wonderful penine hills. It is perfectly situated for access to many walks including the penine way and coast to coast. The room was warm comfortable and spacious with a huge bed and en-suite bathroom. The staff were pleasant, friendly and helpful. We had an evening meal in their restaurant, the food was excellent as was the breakfast the following morning. I would not hesitate to recommend this hotel and will definitely be returning.

Never reviewed before, used to dine to the restaurant, loved the welcoming ambience but the designer of the new decor in the hotel has altered it beyond all recognition, not for the better unfortunately.

On arrival for our 4 day stay we were instantly disappointed by the very odd decor and the strong smell of cooking. We parked and came through the sad looking rear entrance onto a bizarre leopard print carpet with bright wallpaper which to me was complete sensory overload. We were greeted by a very friendly young man who showed us our rooms. It was only after he had gone that we couldn’t find our bathroom. When asked he explained that it was across the corridor. I have only ever experienced this when staying in a youth hostel, not an expensive hotel. So I wouldn’t recommend booking the room Keld. However the views are absolutely stunning across the green and the hills all around. My favourite thing is to sit in the window seat and look out watching the world go by. Not sure I would recommend staying here at the prices that are charged when there are many other local places to stay. It was odd that none of the bedrooms had the names on them, especially on first arrival navigating where the bathroom is across the hall, there are a lot to keys to manage too! We found the staff were kind, very helpful and friendly. The breakfast offered a good selection, and was cooked beautifully every morning. We have really enjoyed our four days here.

Hotel looks tired and scruffy outside. Especially from back car park entrance. Met with strong unpleasant cooking smells on arrival .. was not very appealing. Inside the newly refurbished decor is brash tacky and tasteless. Dodos, snakes 🐍 and black curtains. Our room had no en suite so going to the loo in the night meant just praying 🙏 you weren't meeting anyone in the awful leopard print carpeted hall way. Staff were however helpful and friendly. Breakfast was lovely good selection and delicious 😋 Felt over priced for the not so luxury experience. The location on the green is central and looking at the views was lovely.

This is the second time we have visited this fantastic hotel and again we were not disappointed. The hotel has been partly refurbished,however, we stayed in a room that had not yet been refurbished, but the room was still fabulous with probably one of the best views in North Yorkshire! The bathroom was bigger than some rooms we have stayed in! We ate in the restaurant the food was lovely and the chef Josh was very accommodating and mixed and matched the menus. Breakfast was also fantastic, and they provided a sausage for our dog Trixie. The staff were fantastic and couldn't do enough for us. A special metion for Courtney and General Manager Simon. We have booked another 2 nights in May, this time in one of the fantastic newly refurbished rooms.

We booked for a luxury three night stay to finish off a week away. The staff were friendly, but lacked authority to make decisions or address concerns. No Management evident all weekend and short staffed at breakfast. The bathroom over the hall which was not advised at booking. The refurbishment is still in progress, lots of mess at the rear car park and we were not advised of this work at booking. The new decor is brash, tasteless and in some cases baffling. When you think of the Dales do you think of leopards and snakes? Me neither. The ground floor super gloss plastic wood floor belongs in a fast food joint if it belongs anywhere. Earlier reviews meant we expected period charm and an open fire, not any more. No pre-dinner drinks. No bread on the table. No water on the table. No canapé’s. No papers. No roaring fire. No Easter flourishes. Limited wine list and a choice of one decent whiskey. Our starter was well presented, but had no flavour and no seasoning. None. Main was well cooked fish and vegetables, but with a very poor risotto that had become distinctly pudding like. My breakfast kipper was good, but my wife’s vegetarian fry up was awful. Egg, tomato and mushrooms again with no seasoning at all. Hash brown and veg sausage straight from the bargain end of Aldi. Coffee weak, juice from cartons. Fine dining this isn’t despite the claims of the tacky banners front of house. Any charm has been destroyed by the refit. We felt sorry for the staff but note that a promised call from the Manager has not happened. We ate in the pub on the second night and left a day early £750 lighter.

Think its very overpriced qt 212 pound night no sky TV in room no proper bar beer out can's.orange juice.not fresh just out box.stayed in better place sidant rake pictures breakfast was OK but had better not bottle walk in room shower stuff be ysed

We came to the Burgoyne for a family afternoon tea for my daughters 18th birthday on New Year’s Day. From the moment I enquired the staff couldn’t have been more helpful. Once we arrived we were welcomed warmly and the two ladies working were really attentive and were committed to making our experience a positive one. They even made my sons Nutella sandwiches as he’s a fussy eater. The food was all fresh and top class in-fact I’d go as far to say it’s the best afternoon tea I’ve ever had. Thank you for having us, we will definitely return.