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Everything was just perfect. The receptionist Junior was so helpful kind and professional we can’t praise him enough. The room was grand and the sheets where such good quality  . The restaurant was 5 star Julia was delightful We will return well done all

Hotel is located about 10 min away from Cathedral near highway off-ramp. Check-in was efficient and welcoming. They offered a complementary coupon for a champagne on-site with some munchies in the lobby. The room was good size Europe. But I would consider this as a 3-3.5 star vs 4 star hotel as the finishing was just a bit tacky with purple themes, wine, grapes, etc ... I would have preferred a gym on-site. The breakfast was bountiful and a great selection. I would stay in this hotel again for the price.

We booked this hotel on August 2, 2025 to arrive on September 29, 2025 for 4 nights. Luckily, my wife happened to be checking for places to go around the hotel a week before we were set to check in. It looked like the hotel was not open yet so my wife sent a message through Instagram, for which we never received a reply. On September 25, 2025 (4 days before checkin and 1 day before we were set to fly out to Paris), I called the hotel to see if they were open. I was told that it was not open to the public, but it should be open by the time we check in. Just to make sure, we emailed the hotel that night. On September 26, 2025, the day that my wife and I were set to fly to Paris and spend 2 nights before going to Reims, we received an email that they would not be able to check us in on September 29, 2025 and that they were looking for alternative arrangements for us. I spent over an hour trying to find out where they were trying to make arrangements for us, but did not get a response so I cancelled the reservation. By that time, all the other comparable hotels were SOLD OUT so we had to stay at much lesser rated hotel which was terrible.

We booked this hotel and five days before we were to check-in we get a notification that they can no longer accommodate us to "unforeseen construction". This hotel is not open and pushed back their opening date. That is something a large corporation such as Hyatt should have accounted for. Their "option" to book us in is a significantly worse hotel, in a different city, and not comparable to what we had booked. Extremely disappointed in this hotel and Hyatt in general. Will never be staying in a Hyatt property ever again. And relaying this disappointing experience to our companies and friends with Titanium status to never spend another penny at one of their hotels.