ルネッサンス リノ ダウンタウン ホテル & スパ(Renaissance Reno Downtown Hotel & Spa)

Located in downtown Reno close to the City Building, the Pioneer Center, and overlooking the Truckee River, if you want a non-****** downtown stay, this location is good. They have a good restaurant, a huge, very cool arcade/bocce ball/pool tables/game room for all ages. Staff is super friendly! Bed was pretty comfy, just decor was going for posh angler and it was executed well, but rooms are really dark, and carpet was fraying and ripped in a few places. Just needs a little baby facelift.

Well good overall but just lacking customer service at the cost levels of this hotel.

Amenities listed are wrong. I had no bottled water in my room, no room service menu, no alarm clock and no coffee/tea set up.

Beautiful property that is well maintained and walking distance to many restaurants

Drab, dark and spartan. there was nothing inviting about any of the spaces. (OK, the restaurant wasn't too bad.) the main lobby looks like an old subway terminal, and the rooms look like someone with $75 tried to spruce up a high-end prison ward. there was nothing comfortable or relaxing about any of it. The staff were generally polite and friendly, but even that seemed forced (possibly the environment?). Was the designer trying to channel Terry Gilliam's "Brazil"?

I love the cleanliness and the smell! Very clean and staff are very approachable. Highly recommended.

Johnathan was very accommodating and understanding when we needed switch out our room and took care of us immediately. I highly recommend a ninth floor corner suite. Ginger at the spa was also fabulous in getting us booked for our services at the spa when we came in last minute. We had a wonderful stay, definitely will be back.

loved the hotel, the staff was very pleasant and provided excellent service. Our room was great.

We didn’t like the room given to us. It was overlooking industrial AC units which were noisy in the night. The suite was gloomy with limited lights and seating area was not well organized / not comfortable. Restaurants on property had very limited vegetarian options and restrictive timings. Not much activity to do at the property.