I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold.
Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm.
Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later.
I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
Raf from valet was great! He was very polite and kind. He brought our vehicle very quickly. All of the valet attendants were nice and wanted to help us as swiftly as possible. Raf even went to close my car door when he saw I couldn't reach it, I had already shut it but I definitely noticed his attentiveness.
Booo… this one is at the bottom of my list Well, if you have an opportunity to stay at a different hotel, closer in town little more expensive if you can afford it, try not to stay too long at this one it’s an old hotel. It’s a old stinky ****** needs to be leveled and rebuilt wrong part of town, a lot of transient people on the street. I did not like it but it was cheap. It was clean and old and stunk phone. Desk was friendly maintenance was nonexistent. I change the filter in my AC unit because it was nasty. I stayed there for two night. The only thing that was comfortable was leaving my truck outside because they had security in a fenced in area. Security walk to grounds all the time not nice not good I don’t like.
It's been a while. I checked into this hotel in Dec 2023. But I still remember the fee vividly. The manager charged me $32 for the minor blood stains on sheet due to my daughter's nose blood. I attached the pictures here. I was not happy and called the manager and she said it was following the guidelines and protocol and no refund. It was my first time to charge such a fee and ironically I've been a diamond member of hilton for years. In the end I complained to Hilton Corp and it sent me the check of $32 after a few months. I believe many other parents may face similar situations, not all of whom have time or efforts to defend their legitamate rights as consumers. So I tell my story here on Tripadvisor as I just did on google review. And for sure I will not stay there any more.
SsproutywomanWe are here because of a Dr appointment and surgery so early morning appointments with doctors in walking distance it was the perfect choice. We got a smaller room, 1 king bed and our room includes a kitchen, actually has a refrigerator, microwave, small top burner stove, sink, coffee maker and is dog friendly. We’re here for 2 nights and it’s very convenient ,comfortable, clean, very nice staff, breakfast room, all good. We’ll be back for 2nd round of surgery in 2 weeks and already made our reservation
8814mjohnsonBW Plus Boomtown is my choice for associates (truck drivers) when in need of hotel accommodations that offer location, truck parking, food options and affordability. The hotel ****** provides everything my associates need. Great location as well. I use this hotel numerous times throughout the year.
ゲゲスト私は10時間以上運転しています。疲れています。ピックアップと20'貨物トレーラーで引っ張られました。私の長さは全体的に46'です。これは最初のモーテル6です。私はw/oに駐車しました。私は通りに駐車しなければならないと聞きました。2つのユニットに分けて 駐車場に停めるように言って私がトレーラーを場所にバックアップしているとき、私をチェックした女性は私に別の場所をブロックするので私に言うために何人かの男と出てきます。この場所は忙しくないことを忘れないでください(私はそれが週の夜、半分のいっぱいのロットであること、と午後8時であることがわかります。私は車を通りに置いて、車をフェンスに置いたのではなく、オフィスに戻り、デスクの男に彼が悪い駐車の仕事をするために警察に行きたいかどうか尋ねました。彼は彼らがそうすると言った。私はここでブルパッキーを呼ぶ。私はペティリトルティラントが嫌いです。私はMotel 6's literally for decades. I've said in some very nice ones, and some sketchy ones. But I've never had the staff at any of them needlessly bust my stones. Facility itself is fine.これらのスタッフ(6月14日)は、カスタマーサービスの教育が必要です。