Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it
I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.
The staff, accommodations, and location at the Reykjavik Residence Hotel were exceptional! We traveled with 3 families from the USA to Iceland with our elderly parents as part of our dad's 80th birthday bucket list. We corresponded with the hotel staff via email before our trip and they were very prompt and helpful in answering questions. You never know when you're emailing a hotel operation if you'll even get a reply. Imagine our delight when they replied quickly and were extremely helpful, even with offering restaurant suggestions or to call taxis for us. We organized the airport pickup car service which made our arrival very easy. With 6 people and lots of luggage, the car size was adequate and driver very professional. The driver took us to the hotel reception desk. We'd taken a red-eye flight and the hotel staff greeted us with a very warm welcome. They offered us coffee, a place to sit, and use of bathrooms. The reception area was comfortable and the bathroom even had a full-size luxurious tiled shower if needed (definitely not a truck stop shower here!). Our rooms weren't ready so they stored our luggage at no charge and were very accommodating when we needed to retrieve items. Upon check-in, they called a taxi to transport us and our luggage and to the building. It was only a few minutes walk, but this was very thoughtful considering it was a cold and windy winter day. Our building was newly renovated and was very clean and fresh. We had rooms on the basement level, the main level, and the top floor. Each room was spacious, had a large kitchen, and clean and comfortable bathrooms. The basement room had a full-size sliding door that walked outside. The top room had a mini balcony that overlooked the harbor. We'd read some reviews about a sulphur smell in the bathrooms or the water supply. We didn't experience this at all. In fact, we routinely filled our water bottles with the tap water in the rooms and it was perfect to drink. They performed daily housekeeping service automatically and we left laundry one day which was returned within 24 hours with no problems. Definitely take the breakfast option. The bread is baked fresh, filled with air pockets and crusty outside. Hard boiled eggs, fresh fruit, yogurt (skyr), meats, and cheese. This was a great way to start the day. Coffee was included in the room and the kitchens also had mini-fridges which included a supply of milk and apple juice. The beds were very comfortable and rooms were well-heated. Wi-fi was fast and included. We spent one week at the hotel and highly recommend staying here. It was the size and layout of an apartment, with the amenities and service of a 5-star hotel. Things to watch out for: If you're traveling with others, try to arrange to be in the same building. The buildings are definitely spread out and are a far distance from the reception area. If we'd been in separate buildings, it would have been much more difficult t
This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.
This guesthouse is in a great location , near a bus stop , right across the street from the lovely Hallgrimskirkja Cathedral and the Jongsson Museum/Sculpture Park , and within walking distance of city center sights. While the room was small and spartan , it was suitable for my wife and I. The breakfast was , again , not a lavish as some others on our tour of Nordic countries but it was very nice . The staff were very helpful and amiable. While the price was high compared to comparable hotels on our trip , it was reasonable for Iceland accommodations.
ゲゲストKex… Ugh such a frustrating review to write. I really wanted to like the Kex hostel it has its good points, but overall was the worst hostel stay I have had in Iceland. I’ll give you my very detailed opinion. The Bad… -Lacking in the toilet paper department!!! We were on floor 4 there were several private bathrooms with showers and also separate locker room style bathrooms. At 7:30 AM I ran to the bathroom after finishing my business realized there was no TP! Ugh. Anyway afterwards I looked through the different open stalls with toilets. Only 3 toilets on the whole 4th floor had TP! To me having adequate TP is an essential thing. The bathrooms weren’t restocked until 10AM ish. And we aren’t even in peak tourist season. We mentioned the issue to the staff and they said “just call next time you need something” kinda hard to “just call” when you have already done your business in the bathroom and you need something to wipe with! They need to have staff check the bathrooms more frequently. -The kitchen is sad in the “equipment” department. One of the reasons we stay at hostels is to cook our own food. Maybe they are trying to push buying food from their restaurant. I get that they get a lot of traffic. But the cooking pan selection is -Terrible- nasty old pans that the thrift shop would discard. Janky handles, and interior coating mega gouged out. Don’t come here expecting to cook at least on level 4. -No way to make coffee!!! Again they probably want you to pay for their breakfast. But there is no option to make coffee. No coffee pot, machine, or way to make a filter pour over etc. Don’t bring coffee grounds expecting to make your morning brew. There was an electric kettle, but again no way to make coffee unless you brought instant. -The showers need a good bleach and scrub. The walls had black mold growing on them. Considering the fact that Kex was our most expensive hostel in Iceland (we paid 20,906 for a private double, with linens, and shared bathrooms…or $153 US) compare Kex to the Svjarborg in Stykkisholmer $90 US or Halfdan HI Hostel $63 US ( in both we had a private double & shared bath) but both were awesome and had a fully equipped kitchen with decent quality pots, options to make coffee, and plenty of toilet paper. I understand that being in the city we can expect to pay more. BUT I expect that price to include: -enough toilet paper -a means to make coffee -decent cookware. The good… -The location is great. Easy walking distance to the main shops/streets. And the ocean right across the highway. -Awesome “vibe” cool decor, lots of couches/lounge areas. -Entertaining/Social. In the evening there was group song trivia in the main area, and in another a live band. -Our room a private double with shared bathroom was large, and we slept well. (Note: I have never stayed in a “quiet” hostel so I always travel with a sleep soundtrack on my phone and a melatonin) -The staff was all polite In conclusion, I have traveled on 4 contine
MMairi Clare DWe had to book last minute owing to our previous accommodation not working out. They could not have been more helpful, or accommodating. We had an economy quadruple room for myself and 2 daughters which had a double bed and a bunk bed. It was more than adequate for our needs and very clean with a reasonably equipped kitchen.
ゲゲストWe stayed for 3 nights b&b in April. We arrived early and our allocated rooms weren't all ready but the reception staff amended our room so that we could check in. We also received a room upgrade to a balcony room on the top floor. The room was spacious, good size bathroom and comfortable bed. There was plenty of wardrobe space but no drawers to store smaller items. There was just one issue with the rooms on the top floor, which was they were very hot. Even with the radiators turned off, the staff advised that the heat from the lower rooms rise and can make them warm. There are just 2 small top windows so didn't allow much cooler air to circulate. There was a good selection at breakfast with English and continental breakfast options, tea, coffee, water and fresh fruit juices. The restaurant food was also good and comparable prices to in Reykjavik centre. Good service from the breakfast and restaurant/ bar staff. We used the spa on one of the days and enjoyed this. There are seperate saunas in the male and female changing rooms, with joint hot tub (not jacuzzi), warm small pool and small cold plunge pool. There are seating areas in the pool area with drink service. Towels and robes are provided. The hotel is located outside of Reykjavik centre and about 30 mins walk into the centre. There are a few supermarkets locally, we didn't find any within a short walking distance but there might be some around. The hotel benefits from free parking right outside and we didn't have an issue with the space being full. This was a good location for us as a base to explore the island. The hotel was clean and well equipped to meet our needs. The only issue was the heat in the bedrooms, but apart from that we had an enjoyable stay.