ザ ピーターシャム(The Petersham)

走廊和房間內部看起來很古老，聞起來也很古老，但是有暖氣！感覺老年住客很多，旁邊的公園有很多鹿，離車站10分鐘車程

太令人失望！ 房間狹小 設備陳舊 入住當晚酒店女前台很不友好。 淋浴間看上去臟兮兮 更是不能使用。 洗手間異味，馬桶問題更大。 氣憤之下到前台更換房間。 依然存在問題。 但由於當天很是疲憊，又不得不拖着行李箱跑來跑去。不想再折騰，衹能湊合將就一下。 對遠道而來客人，這家酒店很是隨意和不尊重。 這是一家不能信賴的酒店。 希望不要再有旅客有我們這樣的遭遇。 慎重選擇這個非常糟糕的地方。 非常糟糕的酒店，不要選擇

非常棒的感受，尤其陽台上看夕陽，視野開闊，房間裝潢傳統雅緻，酒店是典型的維多利亞時期的建築，坐在酒店公共休息室，或漫步於走廊中，也是一種藝術享受，

I booked this hotel because of its proximity to Richmond Park and Kew Gardens as I wanted to show my family another side of London - a more countryside feel. The hotel surpassed my expectations. It's located next to the wilder Thames river with a footpath that you can stroll on. The reception and restaurant staff are friendly and attentive and the rooms and property are clean and well maintained. Bus 65 is right adjacent to the property and will take you to Kingston (Hampton Court Palace) or to Ealing Broadway where you can take the train or Tube to other parts of London. Wish we could have stayed here longer but will definitely book again if we are in the area.

This is a lovely hotel with friendly staff. The breakfast room has a fabulous view of the Thames. It is easy to walk to the centre of Richmond or there is a bus stop close by. We were not seeking any spa facilities, which this hotel does not have on its premises but had a very enjoyable stay.

Beautiful place with stylish rooms at a very reasonable price. I cut my foot on a glass shard left in the bathroom which is not expected and the only issue I had with the hotel was the female Spanish receptionist was a little less apologetic than expected. Not her fault of course, said the right words but gave the impression she did not believe me. I wasn’t fishing for compensation but a gesture would have been appreciated. Nothing crazy like a free room, but a glass of Champagne on next visit or an upgrade, perhaps. Apart from that - great place.

The hotel is lovely in a beautiful setting the view from my deluxe room and from the dinning room is stunning overlooking the Thames. Unfortunately I found the staff are not trained to a standard in keeping with a 4 star hotel. Breakfast is not included in the rate and can be expensive as you are paying for items individually. I had breakfast twice, on both occasions there were issues eggs not cooked as ordered or undercooked no milk for the tea or butter for toast requesting things several times. I also had an issue with the pre authorised amount full payment for the stay plus £100 was debited at check in. When checking out I kept asking if the pre authorisation would be cancelled but the receptionist was unable to clearly explain the billing policy and I was made to feel I was being difficult.

Did not like the small room we were given despite paying a lot of money. Room was in a poor condition. It’s supposed to be a five star hotel but the room did not meet the standards .

well , the room was a little disappointing in its location . I booked it well in advance and was told it would be possible to be given a room with even a limited view , but on arrival was given a room on the ground floor at the back with no view at all , As it was my birthday treat , and I used to live in Richmond it was disappointing not to have any view at all