シャングリ・ラ ハンバントッタ(Shangri-La's Hambantota Golf Resort and Spa, Sri Lanka)

美しいリゾート、おそらくスリランカで最高。サイトで行うトップサービスと負荷を強くお勧めします

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

很棒的酒店，海景好，早晚餐都很棒

ゴルフコースは素晴らしいですが、それだけです。ゴルフ以外のことをしたい人には、このホテルはお勧めできません。 高級感のないとてもベーシックなリゾートホテルです。すべての価格は、マリオット ウェリガマよりも 50% 高かったです。 スパの時間を予約できませんでした。ホテルの周りには何もありません。ビーチは水泳用ではなく、ビーチにはレストランやサンベッドさえありません。 ホテルの施設の半分は閉鎖されており、ホテルには改装が必要です。これを 5 つ星ホテルと呼ぶことはできません。チェックインとチェックアウトにも問題があり、永遠にかかりました。

中国製の多くの製品と同様、見た目は騙される可能性があります。客室とホテルの敷地は 5 つ星に見えるかもしれませんが、サービスの質、食べ物、飲み物、スタッフの質の低さなど、この場所を 2 つ星に格下げする多くの点があります。あなたはゲストとしてではなく、顧客として扱われます。ホテルの敷地に入ると尋問され、ホテルへのアクセス道路の上部で警備犬によって車両が検査されます。バレーパーキングはなく、さらにいくつかの施設が「新型コロナウイルスの影響で」撤去されました。空港から車で 3 時間半から 4 時間かかると、チェックインまでの長い待ち時間の間、扇風機のスイッチが切られたエントランス ホールで豚のような汗をかきます。このエリアにはエアコンがありません。チェックインが遅れている理由を尋ねたところ、英語を話すのに苦労した失礼なスタッフによる説明もなく、列から遠ざけられました。チェックイン時にスタッフは、私が1.5か月前の*******日に宿泊費を支払ったにもかかわらず、宿泊費を請求しようとし、チェックアウト時に請求書を清算するという私の要求を拒否しました。代わりに、ルームサービスなどの追加料金をカバーするために、チェックイン時に予想外の追加料金 30,000 ルピー (約 120 ポンド) を支払うよう要求されました。それはまったくのゴミです。スタッフは英語の理解が不十分で、注文がめちゃくちゃになり、遅れました。価格は法外です。チェックアウト前に、ホテルのITシステムは信頼性が低く、請求があれば私が解決した方が良いと説明する手紙が私の部屋に送られてきました。

Standards have really dropped !!!! So my brother was in town from Australia, because the kids love the beaches we decided to visit Marriott and Shangrila… I understand that it’s off season and it was a weekday,so there was less crowds.But that doesn’t mean we got the hotel cheap.they really cut down on the buffet…poor combinations of food.there was no curry for hoppers.i had to request for one. Guests pay the same amount, whether the hotel is empty or full so they should maintain the standards. There were no porters.no housekeeping came to our room.no staff at the recreation Center.flying trappiez is something my kids always enjoyed and these activities were free.now they charge and also there was no staff to operate.very reluctant to operate. It seems like the whole hotel was dead.

We had an unforgettable stay at Shangri-La Hambantota. Highly recommended. By far the best hotel experience we had in Sri Lanka. Beautiful welcome with an Easy & quick check-in/ check-out process. Very Clean & spacious rooms with beautiful views! Loved the sweet platter that we got. Such a sweet gesture. Very tasty food, Loads of different cuisines, Very Large buffet and specially the kid’s buffet with separate tables, chairs, plates & cups for kids which I have never seen. 3 Beautiful swimming pools, Beautiful Environment, very clean & large indoor play area for kids, loads of other games, play areas & activities,Beach access & what not! It’s a complete package. Each & every staff member is very friendly, very kind & very helpful! Exceptional Service from security to the managers. House keeping staff is excellent. There was boy from kandy who was on duty(25th & 26th Jan 24), unfortunately I cant remember his name, his service was really good & quick. Have to mention the staff at Bojunhala restaurant. Firstly chef Ruwin for his exceptional service & very tasty food. Such a kind chef. He was always attending to everyone and completing their requests. Always checked on baby’s food and provided everything that’s needed. And Chef Thihansa made some really yummy pancakes & waffles and she served us a special mini lamb burger which was super yum! Madhu’s service was excellent. Really quick & very helpful. And when we asked if the job is hard & tiring she told us they love the job specially because of how the hotel & their bosses treat them. It was such a rare thing to hear but it made us love the hotel even more! Umayanga was also really helpful. Very special mention to Dayan who made the Yara Tea! The best yara tea we’ve ever had. Perfection! I can go on & on about this amazing place but I will stop now because we will be back soon! Highly recommended for everyone! Thank you Team Shangri-La Hambantota! ❤️

We had a wonderful experience at the hotel and the kids pool was a huge attraction for our 7 year old! The hospitality provided to us by the team at the hotel was wonderful and a big thank you to Kodi and the team for making our son’s birthday extra special with the beautiful cake

A great eco-friendly resort and a perfect area to relax and base yourself if also wanting to venture out to local safari (Yala etc) , elephant Santa, whale Watching in Marissa . The rooms were great as was Housekeeping. The main buffet restaurant serving breakfast and dinner was really good and all the chef happy to make food to order if the vast menu was not enough! We had an issue with check in but was resolved by manager Ashan Fernando to our satisfaction with some complimentary additional service ! Much appreciated. Spa was great.