We recently returned from a stay at Hotel Piccolo Mondo in Torbole. I booked only 4 days before arrival so it was very last minute, but I was amazed with how incredibly helpful Cinzia (receptionist) was in answering my queries before we came. I was travelling alone with my 2 sons. Cinzia was exceptional in ensuring we got the right room for us (my son has lots of allergies) and Cinzia was also so helpful in giving advice on how to get to the hotel from Verona airport on public transport. All the staff were lovely, but Cinzia was stand-out and just went above and beyond. The room we had which was on the top floor was very clean and bright and cleaned every day to a high standard which was wonderful and appreciated by us. The corridors to the rooms and stairs however weren't very clean, so this could definitely be improved upon and they could do with a refurbishment/new carpets perhaps. We sadly had 2 nights out of our 4 nights with cold/tepid showers (we showered at around 11pm). I was told it was because of the time we showered that the water wasn't hot (but clearly this is not acceptable for the price paid and just not acceptable in any hotel that you cannot have a hot/warm shower at any time). On the whole we did really enjoy our stay in this wonderful area of Lake Garda and this hotel, and in particular the wonderful Cinzia! She made our stay very special and personal and she is a huge asset to the hotel. Thank you so much Cinzia for making our first trip to Lake Garda so amazing! xxx
自動翻訳