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リヤド|Al Hokair Landより1.83km
Terrible welcome at the reception. A very unfriendly host (Mohammad) first tries to charge a 33% higher price for the booked room (executive suite with balcony, he tired to charge extra USD 400). We spent 15 minutes arguing, he tried to convince me that the taxes were not included (they were), called someone on the phone, and otherwise wasted time - but I stood firmly and demonstrated both the booking confirmation email (where the complete price split was seen) and the booking information in the app, where also the final price with the cost split was clearly indicated. Ultimately, I win and my credit card gets charged with the price which is shown on my original booking confirmation. After that, the host Mohammad manually crosses out (with a pen) the initially allocated suite number and changes it to another room, which comes with too tiny narrow beds instead of the, I quote my booking, “1 extra-large double bed”. The tiny standalone beds are so narrow that it is impossible to get a proper sleep, especially after a long-haul flight. And, we know, the comfy large size bed is the most important thing for proper rest after the busy working days. As a Radisson Blu Premium member, I often (if not always) enjoyed free upgrades to better rooms, so this is the first encounter in my 18 years with Radisson when I was actually downgraded. 👎🏻 Very impolite staff, no excuses, just blatant statements “our hotel is fully booked” - very unusual attitude for Radisson Blu standards. I will make sure my voice reaches Radisson management and they change this poor practice at Radisson Blu Riyadh Convention & Exhibition Center.
とても良い
138レビュー