TownePlace Suites Rock Hill

Excellent time at your hotel. The front desk was one of the major things that made a huge impact on us. Monti was amazing & such a pleasant, helpful, kind, happy & professional associate. A great asset to have. Casandra was a chip off the block also with helpful, happy attitude & service. They all made the hotel experience one of a kind & we will be back & send others. The upkeep at the hotel was up to standard as expected at the great Marriot & we thank you for all of it.

The hotel is very dirty with lots of maintenance issues. The toilet ran all night. When asked to get it fixed, came back to yellow liquid substance all over the closed lid. Manager was nice and changed our room. However, the new room did not have a tv remote, light bulbs in lamps beside of bed and extremely dirty. Does not live up to Marriott standards.

The trip was made to visit family. Unfortunately, my wife had caught a bug and was sick. This had nothing to do with the stay. It was a very nice hotel.

The reception and breakfast personnel were polite and efficient. However, the hotel was kind of scuffed up and tired looking. It really needed a deep clean and to be repainted. The furniture in the room was warn. Although there were two of us, we were only provided one coffee packet in the room. Breakfast was ok, though the bananas were turning black.

Clean room. but dated and worn: no usb ports. Bed was overly soft, tv did not work, and one bulb was missing out of the bathroom (informed front desk)

I was visiting family and stayed for five nights. The hotel was quiet even though relatively full. It was nice having a full kitchen for morning coffee and evening snacks.

People are very nice e each and every one of them they get you everything you need and they are on top of there cleaning they always keep the lobby and all the things clean all the time I will definitely come back here

Front desk is not friendly. If you are on a FaceTime call, at least don’t bring them to the check in area with you. And please don’t offer me a dirty glass and then say “but you can clean it”. Take a pass. Fairfield is in front and looks more modern.

We chose this hotel because of the breakfast option, until we saw roaches in our rooms. It's also extremely dated. Pictures of the rooms are not true. The pull out bed is right in front of the king size bed, say goodbye to any walking space. The two beds literally touches. If you're not a germaphobe & don't mind house keeping never showing up... go for it! I do not recommend. I just wish the pictures showed the reality of the room. Rooms smelt "lived in" not clean!! Toilet barely flushed. The pool didn't even have water in it. It's Spring time!!!!