ホテルからの返信: Thank you for sharing your experience with us. We are really sorry to hear that our service/product did not meet your expectations. Your feedback is very important to us and helps us to improve continuously.We would like to better understand what went wrong and how we can remedy it. Please contact us directly , so that we can discuss further and find a solution.Thank you again for your time and we hope to have the opportunity to regain your trust.Best regards, ReceptionSeven Hills