ローマ ブティック ホテル

様々な清掃用具が揃った、とても清潔な客室のホテルです。市内中心部にとても近く、アメリカ大使館のすぐ隣にあります。今回で4回目の予約ですが、いつも握手と大きな笑顔で迎えていただきました。

Terrible stay experience! I stayed here for two nights in Room 22, and this has been the worst hotel experience I’ve ever had. The air conditioner in the room was broken on the first night. We asked the hotel staff for help, but they refused to repair it simply because they said the maintenance team was off duty. We tried to contact the manager, but all we got was constant excuses and delays. We even got very upset before they finally called the manager by phone, yet still no one came to fix the air conditioner at all. The manager came the next morning and promised to repair the AC, saying we wouldn’t need to change rooms if it worked. We even contacted Ctrip (Trip.com) for coordination in advance. However, the air conditioner broke down again just half an hour after the repair. When we came back to the room at night, the air conditioner was still not working. We suffered two whole nights without air conditioning — the room was extremely hot and stuffy, and we couldn’t sleep at all for both nights. We requested a partial refund due to the terrible accommodation experience, but the hotel firmly refused any refund or compensation. Meanwhile, Ctrip also did nothing to help mediate. They still insisted that we pay the full room fee without considering our actual suffering. The hotel service is extremely poor, staff are irresponsible and always pass the buck. Poor facilities and zero after-sales support. Absolutely not recommended! Everyone please avoid this hotel.

会社の用事でこのホテルを予約しました。複数のレビューで指摘されているように、ユースホステルとゲストハウスを合わせたようなホテルです。オフィスビル内にあるため、休暇用の荷物を持っている場合（私は持っていませんでした）、5階の受付まで小さな古いエレベーターを何度も乗り継ぎ、そこから部屋のある4階まで降りなければなりません。せいぜい2つ星程度ですが、4つ星と宣伝されています。私はオンラインアプリを使って別のホテルに移動しました。より質の高い観光体験や出張をお考えなら、このホテルは避けるべきです。帰り道、別のホテルに行くのでタクシーを呼んでもらいました。何か問題があったのか、対応できるのかといった質問すらありませんでした。ホスピタリティは全くなく、残念ながら詐欺です。

街の美しいエリアにある趣のある小さな宿で、テルミニ駅、米国大使館、小さなレストランに近いです。WiFi、朝食付きで、清潔で整然としています。私たちは素敵な小さなバルコニーに泊まりました。通りに面していますが静かでした。予約はアレッサンドロが担当しており、とても親切で丁寧でした。空港のカードを用意してくれ、他の国へ旅行している間荷物を保管してくれました。税関での遅れで遅れた時には空港に電話して大丈夫かどうか確認してくれました。料金もとても手頃で、お勧めです。

We stayed one week. One day we haven't anymore hot water to take our shower at 10:30AM. Seems capacity is limited... Often when we go to breakfast around 9:30AM there is not anymore "something" (not anymore banana, not anymore eggs...). My customer's feeling is that this hotel is in a Logic to save and rationing costs(hot water, food...) not in satisfying customers... Plus, it smells smoke in the hallway. But workers are nice

Bang on average, nicer hotels around for same money also not the best location, not much around. Walls are dirty and curtains have stains. The walls are so thin, can hear every toilet flush through the pipes. Room is okay size does the job but had a bad smell. 4th floor, lots of stairs and very small lift. Wouldn’t recommend

We booked a stay at this hotel based on reviews and the fact that it was a 4 star property. It definitely is not! I wound not recommend it to anyone. It is situated on the 5th floor of a building full of offices. Very hard to find as it has no identifying signs. Rooms looked very poor, nothing like in the picture they present on the site. I refused to check in and asked to complain to the manager. To which he was very rude and raising his voice at me over the phone. Very unprofessional. I was charged a one night stay because my daughter and I didn’t want to stay in the property that wasn’t up to any standard. Very disappointing.

A hotel that is not a real hotel.It is in the 5th floor of an old building 2 kilometers from the center.The staff is polite.The breakfast is terrible and in reality what they serve is not a minimum accepted breakfast.lnterner is terrible. The price they charge is not fair.Try another alternative.

The staff are great ans they kept the room clean but it shouldn't be called 'hotel' it says inn at the reception but hotel online. The place is not easy to find, no sign on the outside. Its probably air b&b but not a hotel. Breakfast was terrible. No allergy consideration either.