ホテル メトロポリス シャトー&ホテルズ コレクション

手入れの行き届いたホテル、フレンドリーで効率的で目立たないサービス 地下鉄から5分の好立地

The Metropolis Hotel in Rome was the worst experience we ever had with a hotel and we have been to a vast number in our decades of travel. It should be avoided at all costs. Where to start, at the absolute beginning. We arrived there at 1:30 pm and knew it was before the 3 PM check-in, however, many hotels typically accommodate you based on the room that was assigned to you. We spoke to a gentleman at the front desk and he said both rooms that we booked were not ready. We saw there was a bench in the reception area and a vast lounge right next to the receptionist. We asked if we could sit there and the gentleman said no because our start at the hotel did not begin until our 3 PM check in. He advised us to go to lunch because there were lots of restaurants in the area. We had a very early start to our day and had a morning of extensive travel. We were exhausted and just wanted to sit and we were told we could not but then he said we could. My husband and son went out to get some bottles of water at a store and I, along with my daughter and son-in-law, went to the lounge area. We had not even sat down when the manager whose name was Anna Maria told us we were not allowed to be in the hotel. I politely asked her why not and she said they needed to clean the area. The area was absolutely empty, immaculate and spotless! The television was on and no one was watching it. I asked her since we were not taking the seat of any other hotel guest why we were not permitted to stay and she continued to say they needed to clean, and we were not their guest until 3 PM. I told her I did not feel welcomed and didn’t understand why she was forcing us out of the hotel. She told us we could go to some restaurants. We returned to the reception area where our luggage still was standing by the reception desk and I stated that I was not able to leave the reception area until my husband and son returned because they wouldn’t know where we were. I also stated I wanted to stay (standing in the reception area because I was not allowed to sit on the bench next to the receptionist) until all our luggage was secured. Anna Maria told me that there’s a lock on the door to the hotel so it’s perfectly OK for our five pieces of luggage and for carry-ons to be there in the center of the reception area and that we could leave. I politely told her as soon as my son and husband returned and our luggage was secure we would leave. She was not happy. The five of us were sent out the door once our luggage was secured. Again we were told to go find a restaurant. We were not allowed to check in until someone opened the door of the hotel to let us know our rooms are ready. That’s right, we were waiting outside the hotel, like a group of stray animals. When we were finally allowed to check in, late at 3:15 pm, they proceeded to write down our credit card number on a piece of paper. We told them we were not comfortable with that and that we would read the numbers out to them to put into the co

We really enjoyed our stay at Hotel Metropolis. Our daughter had studied abroad in Rome & highly recommended the Prati neighborhood for safety. We were glad we listened to her. Felt safe the entire trip at this hotel & it was so centrally located to everything we needed to see & do. The ideal location of the hotel & the hospitality of the staff made our stay a wonderful one. We would book here again without hesitation & will recommend it to everyone we know headed to Rome. Very impressed with the hotel staff. Paul was hotel manager, concierge & front desk lead; he was quite helpful, courteous & extremely professional. He helped us during our entire stay, with all our questions & with anything we needed. John (sp?) was night staff & was also very kind & helpful, too. Sebastian was night desk help & helpful with WiFi but Paul is the perfect person to lead your hotel with all the guests & to be the face of the hotel when guests first arrive. His professionalism is hard to match! The room & bathroom were a nice size compared to what we had been told about room size in Europe. Our only suggestion for our room (room 305), to better improve the experience, is to secure the desk. It was a loose & needed a bit more care. That’s only a very small suggestion as we really did enjoy all of our stay at Hotel Metropolis! All around, it was an incredible visit & enjoyed our experience very much. It’s ideal location, safety & cleanliness makes this a hotel to recommend to our loved ones & friends back home. Thank you for your help in making this an unforgettable trip to Rome! Terri & Gerry L.

Stayed 3 nights. Hotel within walking distance to foro italico and vatican. Lots of restaurants and cafes within walking distance. Despite our room facing the street, it was quiet, blackout curtains helped as well. As other reviews have suggested, this is not a 4 star hotel, 3 stars on a good day at best. The room we had was dark, paper cups and plastic mugs in your room, chipped paint on the walls. Continental breakfast is an extra €15 per person per day. It's not worth it at all. Recommend skip the breakfast and walk to one of the many cafes along the way. The worst coffee and food, quality was really poor,again not 4 star and not what you would expect in Rome at all. Better coffee and pastries at a much better price a short walk away. Would we go back or recommend....no.

Very nice hotel in good location. Thirty minute walk from main sites, close to metro too but quiet. Very helpful staff.. decent breakfast. Good value for the time of year. Many good small restaurants nearby. Would be good if there was a way to open the main door with the key card rather than ringing the bell but not a major inconvenience

Really liked this hotel. The staff went over and above to help you. We desperately wanted to watch some rugby. Thank you to the lady working the 23 Sept who suggested a pub (she was right) and marked out the best way to get there. Also tried to find on the TV another night. Google location with 3 min walk to metro. Vatican is next stop and takes you into central rome or easy chane for colloseum. We walked vatican 30 mins as well and into central rome, about 45 mins to centre. The sights are spread out so I learnt where ever you stay you will have to travel. Metro runs until 1 at weekend and you can tap on with a card. Hotel very clean, comfy bed felt very safe, great shower, tea and coffee in room. Lovely windows that opened. Only downside is floor space in bathroom a bit small and extra pillows would be good. We didn't try bar or breakfast as we were dashing off forvthe sights all the time. . Great stay and thank you to all lovely staff. Would recommend and come back