The staff were very kind, and the accommodation was clean and in a perfect location for using the public transportation likes subway or buses.
We visited as a family, and all the dishes and amenities were clean and well maintained.
However, on the following night, someone from the first floor came upstairs saying there was noise late at night.
We were all wearing indoor slippers, and at that time my family was already asleep while only I was awake. I was not walking around in a way that would cause disturbing heel noises.
It was a bit surprising, but I simply apologized and let it go, as it was New Year’s.
Overall, I would still highly recommend this place.
The atmosphere is extremely welcoming and makes us feel very comfortable. The manager is extremely understanding and very attentive. Thank you very much, Lá Casa Marco Polo, for the wonderful experience!! Oh, I forgot to mention that it's close to the Piramide metro station on line B, which makes things much easier...
Hotel location is good and easy to walk around to see several of the attractions and get food. Only issue we had was the rooms had ants in the original room we were in. However the hotel did take care of it and apologized. If our room did not have the issue with the ants it would be 5 stars all.